It Lead

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet Thats why we need smart committed people to join us Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics We proudly partner every day with our 225 000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so let s start the conversation IT Lead Functional Oracle Cloud Operations - P2P R2AThe IT Functional Lead Oracle Cloud Operations will join an existing team of Mountaineers and vendor partners to ensure the service delivery activities in the Oracle platform application space exceed customer expectations meet SOX compliance requirements follow our ITIL protocols and are secure and high-performing THE SUCCESSFUL CANDIDATE WILL Work with the existing vendor partner and IRM IT team to ensure that the issues raised are timely addressed and are addressed well within the SLA The Lead is responsible to provide timely guidance and solutions for all the issues within Oracle ERP Cloud functional areas like General Ledger Cash Management Purchasing Suppliers Payables Inventory Costing Engage with key business stakeholders to capture their priorities and provide timely progress updates to their issues while ensuring that there are no escalations Support IRMs ongoing monthly and quarterly SOX requirements to ensure that Oracle ERP Cloud platform remains compliant through providing necessary evidence to respective audits and maintaining the SOPs and ITIL service management protocols Be able to drive production service operations and improve support standards stakeholder communications etc Plan and perform regression testing for the quarterly patching of our SaaS applications Support business users during month end period close across geographies US LATAM APAC with ability to support multiple countries Influence teams to bring the right work culture and showcase the best practices by leading with examples Adopt and embed best practice into all support projects through the alignment to the Change Framework ITIL standard practices Define the right problem management process and influence teams to strictly adhere Liaise with Oracle project delivery engineering teams as well as other service delivery teams to ensure efficient project delivery deployment of enhancements and coordinated integration of IRM applications to others across the enterprise SKILLS BEHAVIORS Must have an in-depth understanding of Oracle ERP Cloud functional setups and configurations of all the major Finance supply chain modules with specific emphasis on General Ledger Cash Management Purchasing Suppliers Payables Inventory Costing Experience in Oracle cloud Risk Management Compliance RMC esp in role designing and resolving SoD conflicts is a plus Team Leading capability with proven skills and expertise in managing a team of 5-10 members Identify manage and communicate issues and risks well in time and then escalating to senior management if required Work with users and partner teams to ensure that all tickets and requests are properly addressed assessed prioritized and worked through to completion Ensure services are performed to the agreed to SLAs Excellent written and verbal communication Strong troubleshooting and problem-solving skills Oracle BIP OTBI report-building skills to leverage the data in the application to resolve issues Hands-on experience in SQL BI Publisher Workflows is desirable Ensure compliance with accounting standards and regulations providing solid accounting knowledge and expertise Outstanding collaboration skills strong team player experienced in working with diverse global teams DESIRED EXPERIENCE REQUIRED 10-12 years of experience with Oracle ERP applications with at least 5-7 years of hands-on experience within Oracle ERP Fusion Cloud Hands-on and demonstrable experience and knowledge of core Oracle Financial modules Excellent understanding of Financial Reporting requirements and practices Advanced knowledge and experience of G-Suite Google Docs Google Sheets and Google Slides Committed team player who is willing to share learn and support fellow team members Ability to be proactive and take initiative Bachelor s degree in Accounting Finance Information Technology or related field Finance Accounting background is ideal In-depth knowledge of automation SRE and technologies to develop and implement effective strategies for automation and continuous improvement Category Information Technology