Operations Manager

Role OverviewWe are seeking a dynamic and proactive Office Manager to join our newly established Global Technology Centre GTC in Bangalore This role will serve as the key operational liaison between our internal teams and our service delivery partners The Office Manager will ensure smooth coordination efficient service delivery and strong governance of operational processes as the GTC scales This is a junior-to-mid-level role with significant stakeholder exposure and room to grow as the GTC matures Key Responsibilities Relationship Vendor Management Serve as the primary relationship manager for ANSR conducting regular check-ins with key contacts Monitor service delivery against contractual terms assess and recommend scaling services up or down based on evolving business needs Maintain in-depth knowledge of Statements of Work SOWs Master Service Agreements MSAs and Service Level Agreements SLAs Partner with Procurement to manage renewals scope changes and contract negotiations Financial Oversight Track and reconcile incoming and outgoing costs associated with ANSR and other vendors in collaboration with Finance Support budgeting and forecasting activities related to GTC operations Review invoices and ensure accurate billing against services rendered Governance Reporting Coordinate and prepare for Quarterly Business Reviews QBRs including agendas data consolidation and presentation materials Maintain operational dashboards and reports that provide transparency on service performance issues and key metrics Operational Support Issue Escalation Act as the central point of contact for Functional Leads ensuring consistent communication and timely issue resolution Escalate risks and unresolved concerns to appropriate stakeholders Drive two-way feedback loops to improve collaboration and service delivery across functions such as HR IT Finance Payroll Facilities Workplace and Demand Planning Workplace People Experience Liaise with ANSR and internal teams to ensure the workspace is functional secure and fit for purpose Coordinate onboarding logistics for new joiners and support GTC-wide engagement initiatives and events Monitor workspace usage and suggest optimizations in line with headcount growth and team structures Ensure employee benefits such as meals and transportation are provided for aren working as intended Compliance Documentation Ensure documentation and procedures are maintained up to date and compliant with company policies and local regulations Support audit processes and compliance checks as needed Other Potential Responsibilities Optional Expandable Support local recruitment coordination in partnership with HR Talent Acquisition Assist with delivering internal communications during key project phases or transitions as the GTC scales Coordinate visitor logistics for traveling employees and leadership team members Key Skills Experience 35 years of experience in an operational office management or vendor coordination role ideally within a multinational or global capability centre environment Strong understanding of service agreements financial tracking and governance processes Proven ability to build strong working relationships with cross-functional teams and external partners Organized detail-oriented and able to manage multiple priorities in a fast-paced environment Excellent communication stakeholder management and problem-solving skills Desirable Qualifications Experience working with or alongside ANSR or similar service delivery partners Exposure to global business environments and matrix organizations Familiarity with enterprise tools such as SAP Dayforce D365 or similar platforms