Business Operations Manager
3 weeks ago
Job Summary Location - Bangalore Shift Timing - 5 30 P M to 2 30 A M IST Position Summary u200bu200bAs the Business Operations Manager you will play a crucial role in optimizing and scaling our renewal processes and operations to support our ambitious growth targets You will lead a team of renewal operation professionals to ensure seamless coordination between Finance Sales Ops Product Ops IT and other cross-functional teams This is a strategic role but should possess good hands-on experience and requires a deep understanding of SaaS business model and the renewal process management This is a relatively new role and we are looking for someone who can thrive with a high level of ambiguity to operate autonomously while maintaining cross functional collaboration and stakeholder management and expectations What You Will Do Strategy and Planning Develop and implement a comprehensive operational rigor aligning it with overall business objectives and revenue targets Partner with Sales Ops and Finance in the long-range planning QRF submissions to the leadership and Renewal Capacity Planning Conduct data-driven analysis to identify sales performance trends opportunities challenges and use the insights to optimize processes and propose actionable recommendations Provide valuable insights and contribute to sales planning territory planning and coverage model strategies Stay updated on industry trends and competitive landscape and customer feedback to refine renewal strategies Renewal Sales Process Optimization Streamline and standardize sales processes to improve efficiency shorten sales cycles and increase overall sales effectiveness Develop and implement sales playbooks and methodologies to ensure consistency across the sales team Provide operational guidance and support in Renewals forecasting and business reviews Orchestrate the Forecast Calls with the Renewal Managers and the Team Work with Renewal Managers and Sr Customer Success Managers to get the CQ 1 Forecast Outlook by incorporating upside downside and Risk to the RBOB Analytics and Reporting Maintain Renewal KPIs and dashboards to monitor sales performance and track progress towards targets Leverage data and insights to support process improvements enable optimal business outcomes manage project scope and ongoing operations Prepare regular reports and presentations highlighting renewal performance to assess sales performance and identify areas for improvement Customer Success Relationship Management Work with the Retention team to proactively identify the barriers to renewal and call out the risk early for the upcoming quarters Collaborate closely with the Customer Success team to develop and execute proactive engagement plans that drive value for customers and increase renewal rates Manage the Retention KPIs including the quantitative and qualitative metrics - Value and Outcomes from the Risk Mitigation Dollars Retained and document the customer objections Cross-Functional Collaboration Drive collaboration and Foster strong relationships with cross functional teams to ensure seamless coordination and alignment of strategies Partner with finance customer success and sales operations functions in managing the day-to-day Renewal operations What We
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