Urgent Search Associate Principal Engineer, Delivery- ITIL

3 weeks ago

Gurugram Delhi Noida, India Nagarro Full time
Job Description

Job description

REQUIREMENTS:

- Total experience 11+ years.
- Strong working experience in IT support projects (L1 & L2), with a minimum of 3 years in a service manager or lead role.
- Strong verbal and written communication skills; able to interact effectively with clients and technical teams.
- Proficiency in incident management, problem management, and service monitoring.
- Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.).
- Expertise in ITIL processes and frameworks.
- Strong analytical, reporting, and documentation skills.
- Experience with working on Jira and Confluence
- Ability to work in a fast-paced environment with a focus on service quality and improvement.
- Strong background in project management, consulting, cross -group collaboration skills and technical development background.

RESPONSIBILITIES:

- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings.

  • Executive Search Research Associate – Global Partner Mandates

    7 days ago

    Delhi, India Tandem Search Full time

    Tandem Search is a boutique executive search firm with a strong track record supporting top-tier strategy consulting firms, financial institutions, and corporates across APAC and the Middle East.We are now looking for a high-calibre Research Associate to join our global team and support Partner- and C-suite-level searches.The RoleAs a Research Associate, you...

  • Executive Search Research Associate – Global Partner Mandates

    1 week ago

    Delhi, India Tandem Search Full time

    Tandem Search is a boutique executive search firm with a strong track record supporting top-tier strategy consulting firms, financial institutions, and corporates across APAC and the Middle East.We are now looking for a high-calibre Research Associate to join our global team and support Partner- and C-suite-level searches.The RoleAs a Research Associate, you...

  • Principal Engineer

    2 weeks ago

    Gurugram, India Optum Full time

    As a Principal Engineer in the Enterprise Security & Resiliency Office (ESRO), youll lead a core platform engineering team focused on building secure, scalable, and developer-centric solutions for UnitedHealth Group. You will architect and deliver high-impact tooling such as AI-powered assistants, enterprise search, infrastructure automation, and developer...

  • GSPANN - Infrastructure Delivery Manager - ITIL

    2 weeks ago

    Gurugram, India GSPANN Technologies Inc. Full time

    We are looking for an experienced Infrastructure Delivery Manager to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.- Serve as the primary point of contact for the Infra...

  • Helpdesk Associate

    6 hours ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 322278NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida Uttar Pradesh IN-UP India IN Requirements Helpdesk Sr ...

  • Principal Engineer

    1 week ago

    Delhi, India Hotel Trader Full time

    We're Hiring: Staff/Principal Engineer (Java) - RemoteLocation: Remote |Global Team |Experience: 8–12 yearsReady to build the future of hotel distribution at scale?At Hotel Trader, we're not just another travel-tech company—we're the cloud-native B2B platform revolutionizing how hotels connect with global demand. Backed by Highgate Technology Ventures...

  • Principal Engineer

    7 days ago

    Delhi, India Hotel Trader Full time

    We're Hiring: Staff/Principal Engineer (Java) - RemoteLocation: Remote | Global Team | Experience: 8–12 yearsReady to build the future of hotel distribution at scale?At Hotel Trader, we're not just another travel-tech company—we're the cloud-native B2B platform revolutionizing how hotels connect with global demand. Backed by Highgate Technology...

  • Patent Associate

    2 weeks ago

    Delhi, India Space Consultants Full time

    1) Biotechnology Patent Associate An urgent requirement for Biotechnology Patent Associate with 1-4 Years of experience. Education: Post Graduate or Doctorate in Biotechnology; MSc/PhD in Bioinformatics with a background of Biotechnology. Professional Experience: 1-4 Years of experience in Patent Searching and analysis, Patent prosecution and...

  • Principal Engineer

    3 weeks ago

    Delhi, Delhi, India CUBE CONSULTANCY SERVICES Full time

    Title : Staff / Principal Backend EngineerKey Responsibilities : - Drive system design, platform architecture, and self-serve engineering capabilities across high-scale microservices and real-time systems.- Own end-to-end delivery of critical initiatives, from scoping and design to deployment, scaling, and monitoring.- Lead and execute multiple projects...

  • [Urgent Search] Software Engineer

    2 days ago

    Gurugram, Gurugram, India OYO Full time

    Job Description Position: Software Developer - II Experience: 3-6 years Role & responsibilities - Design, develop, and deploy highly scalable, resilient, and distributed microservices using Java, Spring Boot, and associated technologies. - Build and maintain RESTful APIs and integrations between services in a microservices architecture. - Implement and...