
GSPANN - Infrastructure Delivery Manager - ITIL
4 days ago
We are looking for an experienced Infrastructure Delivery Manager to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.
- Serve as the primary point of contact for the Infra hosting program across on prem and cloud.
- Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
- Lead cross-functional teams of Backup, Storage, Database Administration and Cloud administration to deliver high-quality support and continuous improvements.
- Manage the full incident lifecyclemonitoring, prioritization, root cause analysis, and resolutionwith proactive trend analysis.
- Govern the Change Request (CR) process: from scoping and estimation to approvals, implementation, and closure.
- Collaborate with cross functional teams on Network, access controls, and landscape optimization.
- Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
- Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
- Drive ITIL-based processes for incident, problem, change, and release management.
- Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
- Conduct regular service review meetings with stakeholders and ensure high levels of client satisfaction.
- Manage the pipeline for change requests in line with governance protocols.
- Provide regular status updates and executive reporting.
- 14+ years of IT experience with at least 68 years in Infrastructure delivery management roles.
- Strong experience managing large-scale Infrastructure support engagements.
- Require very good understanding of cloud native solutions using AWS, Azure
- Good experience on deployment of cloud VMs and Windows servers
- Exposure to Cloud storage and backup
- Expert level knowledge on Microsoft Azure
- Should have good working experience on Cloud & Virtualization Administration
- Proven experience in handling Infra support programs.
- Excellent communication, stakeholder engagement, and escalation management skills.
- Experience working in hybrid onshore-offshore delivery models.
- Microsoft Certified: Azure Administrator Associate / Expert
- AWS Certified SysOps Administrator / Solutions Architect
- VMware Certified Professional (VCP)
- HPE SimpliVity Certification
(ref:hirist.tech)-
Delivery Manager-SAP
1 day ago
Gurugram, India GSPANN Full timeAbout GSPANN Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+...
-
Delivery Manager
1 day ago
Gurugram, India GSPANN Full timeRole & responsibilities Serve as the primary point of contact for the Infra hosting program on-prem. Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs. Lead cross-functional teams of Backup, Storage, Database Administration and Cloud administration to deliver high-quality support and continuous...
-
Delivery Manager
1 week ago
Gurugram, Hyderabad, India GSPANN Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWere looking for a Support Delivery Manager responsible for overseeing the end-to-end support, maintenance, and delivery of our enterprise integration platforms. This individual will lead a team of support engineers and support leads, ensuring the all platform's stability, performance, and availability. The ideal candidate is a strategic thinker with a...
-
Integration Delivery Lead/Manager
2 weeks ago
Gurugram, Hyderabad, India GSPANN Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Summary:Were looking for a Support Delivery Lead responsible for overseeing the end-to-end support, maintenance, and delivery of our enterprise integration platforms. This individual will lead a team of support engineers and support leads, ensuring the all platform's stability, performance, and availability. The ideal candidate is a strategic thinker...
-
Data Scientist
1 day ago
Gurugram, Gurugram, India GSPANN Technologies, Inc Full timeJob Description About the Company : Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global...
-
Technical Project Manager
3 days ago
Gurugram, Hyderabad, Noida, India GSPANN Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout the Company :Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 2000+...
-
Delivery Manager/Sr Delivery Manager
6 days ago
Gurugram, Hyderabad, India GSPANN Full time ₹ 15,00,000 - ₹ 28,00,000 per yearWere looking for an Integration Delivery Lead who combines project management excellence with system integration expertise to drive strategic delivery across our global IT ecosystem. This is a unique opportunity as we transition to a unified Global Integration platform Digital Backbone, integrating various systems, applications & partners across the...
-
Integration Delivery Manager
1 week ago
Gurugram, Hyderabad, India GSPANN Full time ₹ 15,00,000 - ₹ 28,00,000 per yearWere looking for an Integration Delivery Lead who combines project management excellence with system integration expertise to drive strategic delivery across our global IT ecosystem. This is a unique opportunity as we transition to a unified Global Integration platform – Digital Backbone, integrating various systems, applications & partners across the...
-
Microsoft(Azure) Fabric Lead/Developer
2 weeks ago
Gurugram, Hyderabad, Pune, India GSPANN Full time US$ 1,50,000 - US$ 2,00,000 per yearAbout the Company :Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+...
-
sap basis
1 day ago
Gurugram, India GSPANN Full timeHiring for SAP BASIS - L3 Exp - 9+ Years Notice Period - Immediate Joiner- 20 days Job Description: We are seeking a highly experienced SAP Basis professional to lead and manage our SAP infrastructure. The ideal candidate will have deep expertise in SAP system administration, architecture design, performance optimization, and strategic planning. You will be...