Delivery Architect

3 weeks ago

Gurugram Gurugram India GSPANN Technologies, Inc Full time

Job Description

Hosting, Virtualization (VMware), Unix/ Linux, Database (SQL / Oracle / Sybase), Storage, Cloud Native

Description

GSPANN is hiring a seasoned Delivery Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.

Location: Gurugram

Role Type: Full Time

Published On: 3 October 2025

Experience: 14+ Years

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Description

GSPANN is hiring a seasoned Delivery Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.

Role and Responsibilities

- Serve as the primary point of contact for the Infra hosting program across on-prem and cloud.
- Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
- Lead cross-functional teams of Backup, Storage, Database Administration, and Cloud Administration to deliver high-quality support and continuous improvements.
- Oversee the full incident lifecycle, including monitoring, prioritization, root cause analysis, and resolutionsupported by proactive trend analysis.
- Govern the Change Request (CR) process from scoping and estimation to approvals, implementation, and closure.
- Collaborate with cross-functional teams on network, access controls, and landscape optimization.
- Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
- Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
- Drive ITIL-based processes for incident, problem, change, and release management.
- Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
- Conduct regular service review meetings with stakeholders to ensure high levels of client satisfaction.
- Manage the pipeline for change requests in line with governance protocols and provide regular status updates and executive reporting.

Skills And Experience

- 14+ years of IT experience, with at least 6 years in infrastructure delivery management or architectural roles.
- Microsoft Certification in Azure Administrator Associate / Expert is desirable.
- AWS-Certified SysOps Administrator / Solutions Architect will be preferred.
- VMware Certified Professional or HPE SimpliVity Certification will be an advantage.
- Strong experience managing large-scale infrastructure support engagements.
- Capable of designing the entire new architecture for large, mid, or small infrastructure deployments.
- Very good understanding of cloud-native solutions using AWS and Azure.
- Hands-on with deployment of cloud VMs and Windows servers.
- Exposure to cloud storage and backup.
- Expert-level knowledge of Microsoft Azure.
- Good working experience in cloud and virtualization administration.
- Experience working in hybrid onshore-offshore delivery models.
- Proven experience in handling Infra support programs.
- Excellent communication, stakeholder engagement, and escalation management skills.

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