Hub Head Manager

5 hours ago

Chennai India Reliance Retail Full time

Job Description Hub Head (Size 2Pac Sq Ft) Value Stream Asset Operations - Purpose of the Role The overall objective of this role is to manage, oversee and direct all aspects of the Hubs operation Inventory, Pick-Pack & Delivery operations, and F&V Operations. The incumbent will establish processes for measuring, tracking, and driving continuous improvements while ensuring 100% adherence to prescribed SOPs across all sections. The role further entails reviewing existing metrics to improve the operations. - Listing of Activities performed by the job holder to deliver the outcomes Hub Operations - Cost Centre Ownership with respect to Pick-Pack, Delivery, and Inventory Operations - End to end monitoring of pick pack delivery ensuring the highest level of customer experience - Hiring, training, development, and discipline of workforce - Addressing of CX escalations and reverse logistics - Engage with central teams for all Ops and Hub related actions Inventory Operations - Manage Inbound Operations - Infrastructure support for all GRN and Inventory activities - Prevention of Pilferage/shrinkage - Oversee stock-in/ refilling processes Additional Responsibilities - Fresh Operations: Management of activities pertaining to F&V (Fruits and Vegetables) operations including receiving, grading and dispatch. - Admin & Liaison: Manage Third party logistics (TPL), internal audits, Liaising with RWAs (and others external agencies), Consumables procurement and costing through Admin lead. - Finance: Ensure scrutiny and approval of all hub invoices, and control on miscellaneous spends through petty cash. - Manpower Management: Oversee and resolve employee escalations along with site HR team. Undertake employee welfare activities and strive to maintain discipline and productivity through necessary interventions. - Projects & Facility Maintenance: Manage audit and approval of all projects, regular asset audit and maintenance activities. Preferred Companies - Blinkit - Flipkart - Ninja kart - Amazona - Country Delight - Meesho - Snapdeal - Zomato/Swiggy - Blinkit/Zepto - IndiaMART - Nykaa - Outcomes & KPIs - Hub P&L Targets (Actual vs Planned) - Total orders Processed (Actual vs Planned) - Hub running expenses (% of revenue) vs planned - Inventory in hub () vs plan - Inventory ageing in hub (days) vs plan - On Time Delivery - Target Vs Achievement (%). - Over all refund (%) vs Target - Operations excellence initiatives implemented in Hub - People Management/Development - (Employee Retention/Attrition) (%) - Organization - This role is a part of Operations team and reports to the Cluster/Regional Head. - Hub Head has an organization comprising of Core Site Operations team (Delivery Operations, Inventory & F&V Operations) along with support functions including Admin, and site HR. - Delegation of Authority Activities Primary Responsibility Secondary Responsibility - Set standards and objectives for hub and different departments Yes - Hub Operations Monitoring & Review Yes - Ensure compliance with companys policies and operational guidelines Yes - F&V Management Yes - Financial management to ensure Hub are profitable and stay within budget Yes - Operations compliance monitoring & exception reporting Yes - Inventory Management Yes

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