Shipping Manager

Dear Candidate, We have a requirement for Shipping Manager for Isha Life, the work location will be Coimbatore. Please find below the details: Job Responsibilities: E-commerce Shipping (Primary) - Oversee forward shipments to ensure timely pickups and deliveries. - Monitor daily shipment movement and resolve escalations such as delays, misroutes, and TAT breaches. - Review NDR cases daily and work with Customer Support to improve successful delivery rates. - Track RTO and return shipments, ensure closure and minimise losses. Courier Partner & Vendor Management - Handle escalations with courier partners for false attempts, delivery issues, damaged/lost shipments, and claims. - Conduct regular reviews on performance, cost, TAT adherence, and pickup quality. - Maintain serviceability, pincode mapping, and allocation logic on the logistics platform. Shipping Tools & Allocation Logic - Manage logistics systems (Shiprocket Direct / Eshipz / others). - Optimise courier allocation rules for cost, TAT, and reliability. - Coordinate with tech/ERP teams for sync issues and improvements. B2B & Export Shipping (Smaller but important part) - Coordinate B2B/wholesale shipments with warehouse and transporters. - Ensure documentation, packaging, and dispatch timelines are met. - Support export shipments as the function grows. Costing & Analysis - Analyse courier bills, freight costs, weight discrepancies, and claims. - Suggest cost optimisations without compromising service quality. Team Leadership - Supervise a shipping team of 3-4 members executing daily tasks. - Ensure SOP adherence, training, task allocation, and performance tracking. Reporting - Maintain daily/weekly reports on: - Delivery performance - NDR/RTO status - Courier scorecards - Cost metrics - Exception shipments Skills/Competencies Required - Strong hands-on experience in e-commerce shipping operations. - Solid knowledge of NDR/RTO workflows and courier operations. - Experience managing courier partners and resolving escalations. - Good understanding of logistics tools, ERPs, and order flow. - Proficiency in MS Office & Google Workspace; strong spreadsheet/reporting skills. - Team management capability with disciplined follow-up and communication. Interested candidates please forward your resume to Regards, Priya Rajan