Senior Site Service Manager

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Senior Site Service Manager Facilities Management Work Dynamics Here in Bangalore we manage over 2 Mil square feet of space across 05 offices Our client s mission to organize the world s information and make it universally accessible and useful has helped it become one of the few companies in the world worth more than one trillion US dollars The Asia Pacific region is an important part of our client s success occupying 65 offices across 13 countries JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive Kick start your career by working in a team managing some of the world s most inspiring office spaces With nearly 10 million square feet of office space across Asia there is plenty of room to grow The JLL account team has developed a unique culture drawing and adapting from JLL and our client s way of working and thinking What this job involves Leading onsite operations Are you a pro at giving onsite support and leading a team effectively To be successful in this role you ll be passionate about providing facilities management services You ll implement and monitor building procedures and performance measures ensuring these are maintained at all times Likewise you ll boost onsite operations by promoting best practices and creating better processes within your team Winning our clients trust You ll be working closely with our client so strong relationship management skills are required In this fast paced and high volume environment you ll be proactive and organised You ll be forward thinking and anticipate future requests to meet our clients expectations consistently As the go-to person for any facilities related queries or concerns in your city you will be responsible for overseeing all operations Strategic planning Supported by your country lead you ll play an active role in developing business strategies focusing on the integrity of data onboarding of new team members timely delivery of services and delivery against targets will be a key focus Meeting the clients facilities needs In this exciting and dynamic environment you ll work closely with our client vendors and other stakeholders on facility related enquiries and requirements Your planning and budgeting skills will also be vital to the job as you ll take part in the procurement of vendors and services from time to time Leading Health Safety efforts In this role you will play an important role in ensuring everyone s health and safety by keeping to safe workplace procedures This role puts you on the first line of defence against risks As such you will help implement and manage risk management programs You ll also be expected to follow escalation and incident reporting procedures and comply with all applicable guidelines and practices Leading from the front You will demonstrate and maintain our I am JLL core behaviour and values Mentoring coaching and guiding you ll develop and sustain a high-quality motivated team You ll be responsible for maintaining a culture of teamwork cooperation and performance excellence Working within a diverse and inclusive team experience of managing over approx 20 team members would be a strong advantage in this role with the ability to develop strong relationships and rapport with people from all backgrounds Maintaining high staff morale trust and ethical work practices will also be a key focus Sound like you To apply you need to be Experience At minimum you have a Bachelor s degree in facilities management building management business or other related field And or 10 years relevant experience in facilities property management hospitality or related fields Solid knowledge and understanding of critical facilities health and safety requirements vendor management and commercial contracts would be an advantage Expected to know in detail about soft service pest control civil and Interior activities Indoor as well as outdoor landscaping activities All these service RFP process KPI related queries agreement process Budget Forecast accrual Invoice transition phase experience etc is mandatory requirement to apply for this position Client focused enthusiast Can you lead by example and develop your team to achieve maximum client satisfaction levels Are you able to encourage cooperation and performance excellence A yes means you can function as a coach ensuring high morale and work ethic in the team as well as continuing effective client collaboration and partnership Great time management Equipped with excellent planning organizational skills you ll be skilled in prioritizing conflicting priorities and meeting tight deadlines With the ability to manage multiple and complex operational matters on a daily basis your analytical skills and capacity to deal with ambiguity will be an asset Focusing on effective long term solutions for complex problems will be key to your success People person You will possess strong presentation verbal and written communication skills in English as this is our Clients main language You ll be an active listener which will translate into your proactive and professional approach to service delivery and stakeholder engagement You ll be able to interact with a wide range of stakeholders regardless of corporate level and have the EQ to manage conflict balancing both the clients and JLL s requirements As an effective leader you ll promote open constructive and collaborative relationships and realise that your team s success is your success Knowledge on BU What we can do for you At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of 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inquiries to our page I want to work for JLL