▷ [Immediate Start] Process Developer Order To Cash

3 weeks ago

Gurgaon Haryana, India GENPACT Full time

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI We are inviting applications for the role of Process Developer - Cash CollectionsResponsibilitiesCollect the delinquent amount from the customer over the phone or take promises from them on making the paymentCash management including detailing application transfers write-off etc Make collection to the customers emailing faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books including validating credits or debits and sending them to customer for collection or refund and Follow up on customer internal disputes customer questions and working between departments to get a resolutionInbound outbound callingProvide payment plans basis customer requirementQualificationsMinimum qualificationsB ComProven experience Ability to exercise sound judgement and decision-making skillsExcellent written and verbal communication and comprehension skillsAbility to work well under pressure and effectively handle multiple concurrent demands and appropriately prioritize responsibilitiesPreferred qualificationsGood customer handling skillsHigh Energy level Good knowledge of ExcelGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Get to know us at www genpact com and on Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training

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