▷ [3 Days Left] Voice Coach

6 days ago

Indore, India Teleperformance Global Services Private Limited Full time

Job Description Role & responsibilities Identifying training needs of NHT and existing employees - Scheduling and conducting Language & Skills training programs - Designing Pre NHT training session for new hires on Language & Skills training - Designing training programs for Up-skilling the staff on Behavioral skills - Conducting periodic TNA to develop new training programs or modify and improve existing programs - Ensuring accuracy and effectiveness of training and real world application of training - Supporting OJT period by observing, measuring, and monitoring learners as needed - Developing non-classroom communication and training materials - Monitoring calls/chats/Offers on Communication and Soft Skills - Providing continuous Coaching & Feedback to enhance agent performance - Tracking individual performance during and after the training - Conducting refresher sessions on a need basis - Responsible for managing the expectations from Internal and External Stakeholders - Working closely with the management to address the key concern areas arising from knowledge gaps Preferred candidate profileShould have >1 years of experience as a Soft Skills Trainer. Experience in Soft Skills/ Behavioral Training. Excellent English Language Proficiency. Excellent spoken and written communication. Good knowledge of MS Excel, PowerPoint. Must be deadline oriented. Excellent Team Player and Good Judgment Skills - Perks and benefits

  • Voice Coach

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    Indore, Madhya Pradesh, India Jobeefie pvt Ltd Full time

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    4 days ago

    Indore, India 2COMs Full time

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    5 days ago

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    2 weeks ago

    Indore, India 2coms Full time

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    5 days ago

    Indore, India Ideal Academy Full time

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    2 weeks ago

    Indore, India Livspace Full time

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