Social Analytics Professional

Job Description

The Role

Join Kyndryl as a Social Data Analyst where you will unlock the power of data to drive strategic decisions and shape the future of our business. As a key member of our team, you will harness your expertise in social listening and analytics, business fundamentals, and communication to uncover valuable insights and transform raw data through social tools and secondary research into rigorous visualizations and compelling stories.

In this role, you will have the opportunity to work closely with our field marketers, customer partners and accounts team as part of a top-notch team. You will dive deep into vast datasets, unraveling the mysteries hidden within, and discovering trends and patterns that will revolutionize our stakeholders understanding of their customers landscapes. Armed with your advanced analytical skills, you will draw compelling conclusions and develop data-driven insights that will directly impact their decision-making processes.

Your role goes beyond traditional data analysis. You will be a trusted advisor, utilizing your social domain expertise, critical thinking, and consulting skills to unravel complex business problems and translate them into innovative solutions. Your proficiency in cutting-edge social tools and techniques will empower you to gather, explore, and prepare data ensuring it is primed for analysis, business intelligence, and insightful visualizations.

Collaboration will be at the heart of your work. As a Social Data Analyst at Kyndryl, you will collaborate closely with cross-functional marketing teams, pooling together your collective expertise to gather, structure, organize, and clean data. Together, we will ensure the data is in its finest form, ready to deliver actionable insights.

Your unique ability to communicate and empathize with stakeholders will be invaluable. By understanding the business objectives and success criteria of each project, you will align your data analysis efforts seamlessly with our overarching goals. With your mastery of business valuation, decision-making, project scoping, and storytelling, you will transform data into meaningful narratives that drive real-world impact.

At Kyndryl, we believe that data holds immense potential, and we are committed to helping you unlock that potential. You will have access to vast repositories of data, empowering you to delve deep to determine root causes of defects and variation. By gaining a comprehensive understanding of the data and its specific purpose, you will be at the forefront of driving innovation and making a difference.

If you are ready to unleash your analytical ability, collaborate with industry experts, and shape the future of data-driven decision making, then join us as a Data Analyst at Kyndryl. Together, we will harness the power of data to redefine what is possible and create a future filled with limitless possibilities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

- 8-10 years of experience in social listening and analytics space.
- Excellent experience in social listening tool (Sprinklr or similar platforms) and analytics skills
- Excellent overall problem-solving, analytical, and critical-thinking skills
- Communication and presentation skills, with the ability to convey complex data insights to both technical and non-technical audiences
- Ability to manage multiple projects simultaneously, while maintaining a high level of attention to detail

Preferred Skills and Experience

- Degree in a quantitative discipline, such as industrial engineering, finance, or economics
- Knowledge of social platforms (blogs, forums, new media etc) and tools and programming languages (e.g. Boolean, Python, R, or SQL) for query building within the tool or secondary research
- Professional certification related to social listening and analytics

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