Associate Consultant

3 days ago

Chennai Tamil Nadu, India HCLTech Full time

Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary Data Center-DATABASE-MSSQL Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-AzureMSSQLDBA AzureMySQLDBA Job Summary As a Subject Matter Expert in Support Operations you will play a critical role in ensuring the on-time resolution of escalations and incidents while adhering to quality standards Your expertise in MSSQL and Azure MySQL will be pivotal in analyzing issues to enhance customer satisfaction and operational efficiency 1 Key Responsibilities 1 Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Using Mssql And Azure Mysql Adhering To Agreed Service Level Agreements Slas 2 Mentor Administrators And Team Members On Best Practices In Database Management While Preparing Standard Operating Procedures Sops Maintaining Effective Documentation And Facilitating Knowledge Sharing Initiatives 3 Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating Actively In Capacity Planning Discussions And Strategies 4 Engage With Customers In Meetings To Gather Feedback Address Issues And Ensure Positive Customer Satisfaction Through Effective Communication And Problem-Solving 5 Validate And Analyze Root Cause And Trend Analyses Presenting Findings And Actionable Insights To Key Business Stakeholders To Enhance Performance And Decision-Making Skill Requirements 1 Proficiency In Mssql Database Architecture And Azure Mysql Dba Demonstrating Strong Problem-Solving And Analytical Skills 2 Solid Understanding Of Database Management Best Practices Incident And Escalation Management And Quality Compliance Standards 3 Excellent Communication Skills With The Ability To Present Complex Information To Diverse Stakeholders Certification 1 Optional But Valuable Certifications Microsoft Certified Azure Database Administrator Associate Microsoft Certified Azure Solutions Architect Expert Skill Level 3 Secondary Skill 1 CLOUD SERVICES-CLOUD SERVICES-Microsoft Azure Skill Level 3 Secondary Skill 2 CLOUD SERVICES-CLOUD SERVICES-Microsoft Azure Skill Level 3 Secondary Skill 3 CLOUD SERVICES-CLOUD SERVICES-Microsoft Azure Skill Level 3 Secondary Skill 4 Cloud Services-Platform Engineering-Public Cloud

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