Service Delivery Director
2 days ago
Job Description Role: Service Delivery Management Here's how you'll contribute: You'll do this by: Core Skills: cloud infrastructure and security services Desired Skills: cloud infrastructure and security services How wed like you to lead: Roles and Responsibilities. Service Delivery Management Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction. Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining. Experience handling vendors from a reporting, Procurement, and service management perspective Financial Management: Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained. Identify and implement cost-saving initiatives without compromising service quality. Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer Continuous Improvement Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity. Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery. Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches. Drive Automation across the accounts. Analytics: Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security. Analyze service delivery data to identify trends, issues, and opportunities for improvement Technical Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme) Understanding of the latest Cloud, data centre security & cybersecurity technology Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation Education / Qualifications Preferably ITSM/SIAM certified Experience Proven 18 to 20 years of experience in managing Cloud, Infrastructure, security operations and projects/programs in the infrastructure space
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IT Director
3 weeks ago
Pune, India Intraedge Technologies Ltd. Full timeDescription :About the job :Position : IT Director CIO Area | Global IT Delivery & Development Center (DDC), PuneLocation : Pune, IndiaJob Summary :We are seeking an experienced IT Director (CIO Area) to lead and coordinate the activities of our Global IT Delivery & Development Center (DDC) in Pune.As the senior on-site IT leader, you will oversee...
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Pune, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Service Delivery Director
2 weeks ago
Pune, India Zensar Technologies Full timeRole : Service Delivery Management Here's how you'll contribute: You'll do this by: Core Skills: cloud infrastructure and security services Desired Skills: cloud infrastructure and security services How wed like you to lead: Roles and Responsibilities. Service Delivery Management Oversee the end-to-end delivery of cloud infrastructure and security services...
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Gec Service Director Environmental Services
4 weeks ago
India Arcadis Full timeLocations India Philippines or Romania Arcadis is the world s leading company delivering sustainable design engineering and consultancy solutions for natural and built assets We are more than 36 000 people in over 70 countries dedicated to improving quality of life Everyone has an important role to play With the power of many curious minds together we can...
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Director, Managed Services
3 weeks ago
Pune, India IntegriChain Full timeJob Description Company Description IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their...
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Service Delivery Director
2 days ago
Bengaluru, India HCLTech Full timeJob Description Preferred locations: Hyderabad, Bangalore & Noida only The Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality standards, and leading the delivery team. This role requires strategic planning, strong leadership, and excellent stakeholder management...
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Delivery Associate Director
2 weeks ago
Bengaluru, India People Prime Worldwide Full timeJob Description About Company Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our...
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Director- HR Shared Services
2 weeks ago
India Coforge Full timeJob Title: Director- HR Shared Services Skills: Onboarding, HR Shared Services, HR Operations, Global Mobility Experience: 15+ Yrs Location: Greater Noida We at Coforge Hiring for Director- Human Resource with the following skillset Key Responsibilities HR Service Delivery Lead and manage all HR Shared Services functions including Onboarding , Global...
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Pune, India Whatjobs IN C2 Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Customer Service
15 hours ago
india Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want you...
