Delivery Associate Director

3 days ago

Bengaluru India People Prime Worldwide Full time

Job Description About Company Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. Job Title: Delivery Associate Director Location: Bengaluru Experience: 8+ yrs Job Type : Contract to hire Notice Period:- Immediate joiner Mandatory Skills Service Delivery Manager Skills: Strong Telecom background Strong Java tech stack background Proficiency in leading both physical and virtual teams Experience in dealing with third-party-provided services Operational ability in a diverse, large-scale environment Exceptional customer-facing skills In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Mastery of ITIL (Information Technology Infrastructure Library) principles Expertise in people management and leadership Strong organizational skills Capacity to train and guide junior team members Ability to manage and prioritize tasks efficiently Solid resource planning and problem-solving skills Readiness to demonstrate a proactive attitude Excellent verbal and written communication skills Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analysing third-party as well as internal processes, and creating strategies for service delivery optimization

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