Service Delivery Manager — It Infrastructure Services

4 days ago


Pune, India Whatjobs IN C2 Full time

Service Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks Location: India Travel: < 20% for key reviews and transitions Role Summary Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs/runbooks, and drive measurable improvements in SLAs, CSAT, and margin. Key Responsibilities 1) Service Delivery & Operations (ITIL) Govern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA/OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor/backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA/RFO, automation opportunities). 2) Financials — Weekly P&L Ownership Maintain



  • Pune, India TECEZE Full time

    Service Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...


  • Pune, India TECEZE Full time

    Service Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...


  • Pune, Maharashtra, India PerkinElmer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our...

  • Service Delivery

    6 days ago


    Pune, India Ellure Consulting Services Full time

    Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities across all teams is vital to ensure...


  • Pune, India Zensar Technologies Full time

    Role : Service Delivery Management Here's how you'll contribute: You'll do this by: Core Skills: cloud infrastructure and security services Desired Skills: cloud infrastructure and security services How wed like you to lead: Roles and Responsibilities. Service Delivery Management Oversee the end-to-end delivery of cloud infrastructure and security services...


  • Pune, Maharashtra, India Zensar Technologies Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Role: Service Delivery ManagementHere's how you'll contribute:    You'll do this by:    Core Skills: cloud infrastructure and security services    Desired Skills: cloud infrastructure and security servicesHow we'd like you to lead:Roles and Responsibilities. Service Delivery Management –•       Oversee the end-to-end delivery of...


  • Pune, India Ensono Full time

    About Ensono Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application...


  • Mumbai, Navi Mumbai, Pune, India Ltimindtree Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    LTIMindtree hiring Serving Delivery Manager for Mumbai & Pune locationExp-13 to 17 yrsNotice period- Immediate to 30 days,Location - Mumbai/Puneif interested Share me these details along with cv in my email - Total Experience in Service Delivery Manager -Relevant service-level agreements (SLAs) and operational metrics -Current CTC-Expected CTC-Holding...


  • Pune, Maharashtra, India Ensono Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About EnsonoEnsono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...


  • Pune, India Verdantas Full time

    Join Verdantas – A Top #ENR 81 Firm! We are seeking a highly skilled and strategic manager of IT infrastructure & end-user services to lead and oversee our critical technology service pillars. This role is responsible for the operational excellence, strategic direction, and lifecycle management of our Cloud platforms (IaaS/PaaS/SaaS), Azure AD, VDI,...