Telesales

3 weeks ago


Thāne, Maharashtra, India Credicus Business Services Full time
Job Description

We are seeking a proactive Telesales Representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented.

Roles and Responsibilities

- Serve as the primary point of contact for customer inquiries and service requests via phone.
- Resolve issues with accuracy, empathy, and professionalism.
- Maintain thorough documentation of all interactions in line with bank protocols.
- Collaborate with team members to continuously improve service quality.

Skills Required

- Graduation in any stream is mandatory.
- Freshers with strong communication skills are encouraged to apply.
- Prior experience in a customer service or banking process is a plus.
- Excellent command of both spoken and written English.
- A customer-centric mindset with strong problem-solving abilities.
- The ability to handle pressure in a fast-paced environment.

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