Urgent Search Technical Account Manager

Company OverviewOUR VISION THE WORLD SUBSCRIBED Customers have changed They re looking for new ways to engage with businesses Consumers today have a new set of expectations They want outcomes not ownership Customization not generalization Constant improvement not planned obsolescence In the old world let s call it the Product Economy it was all about things Acquiring new customers shipping commodities billing for one-time transactions But in today s new era it s all about relationships More and more customers are becoming subscribers because subscription experiences built around services meet consumers needs better than the static offerings or a single product Our vision is The World Subscribed where one day every company will be a part of the Subscription Economyxc2xae a phrase coined by our CEO Tien Tzuo and author of the best selling book The Technical Account Manager will work with customers to help them get the most out of their Zuora investments and drive the engagement team towards an optimal solution As a Technical Account Manager you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products Your previous experience with financial infrastructure program management enterprise technology implementation strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers As a Technical Account Manager you will regularly engage with your customers including executives of large enterprises and a cross-functional and geographically dispersed team A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization WHAT YOU LL ACHIEVE Conduct requirements gathering gap analysis testing and support sessions with customers Work directly with Zuora Product Engineers on customer use cases and feedback Create review and understand data object models documentation Create review and understand process flows and architecture diagrams Help maintain the overall customer health and be focused on the technical health of the customer Establish and maintain system configuration architectures and an overall runbook for each of your customers Provide your customers with expertise on their Zuora product configuration our Zuora APIs and integration best practices Document requirements and user stories and reviews the list of requirements user stories with the customer for sign-off Design and document sound functional and technical solutions including process flows technical customizations and integrations Provide guidance and updated best practices to customers using quarterly roadmaps and new features Follow up with customers to ensure delivered work meets original requirements and approved designs Review with the customer new or updated solutions ensure the customer is satisfied with the work performed Develops and delivers custom customer solution specific training materials Supports the customer with regularly scheduled calls to answer functional and technical questions WHAT YOU LL NEED TO BE SUCCESSFUL At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization as a Technical Account Manager or Solution Architect and or Senior Business Consultant with a leading technology consulting company 3-5 years of enterprise level expertise with ERP Order to Cash Billing and or CRM solutions a plus Bachelor s of Science in Computer Science or in Business preferred Code experience such as SQL PLSQL or another programming language Object oriented framework experience Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations Ability to review Zuora workflows and assist customers in troubleshooting these workflows Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it Experience in requirements gathering use cases documentation business analysis systems design and integration user interface design and implementation Experience with solution implementation in the areas of revenue recognition order-to-cash including account receivables finance and general ledger Must be a strong team player with excellent communication skills at the business and technical level able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment Experience managing tasks on multiple projects simultaneously OUR VISION THE WORLD SUBSCRIBED Customers have changed They re looking for new ways to engage with businesses Consumers today have a new set of expectations They want outcomes not ownership Customization not generalization Constant improvement not planned obsolescence In the old world let s call it the Product Economy it was all about things Acquiring new customers shipping commodities billing for one-time transactions But in today s new era it s all about relationships More and more customers are becoming subscribers because subscription experiences built around services meet consumers needs better than the static offerings or a single product Our vision is The World Subscribed where one day every company will be a part of the Subscription Economyxc2xae a phrase coined by our CEO Tien Tzuo and author of the best selling book ABOUT ZUORA OUR ZEO CULTURE ZEOLife at ZuoraAs an industry pioneer our work is constantly evolving and challenging us in new ways that require us to think differently iterate often and learn constantly-it s exciting Our people whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here Our teams collaborate deeply exchange different ideas openly and together we re making what s next possible for our customers community and the world As part of our commitment to building an inclusive high-performance culture where ZEOs feel inspired connected and valued we support ZEOs with Competitive compensation corporate bonus program and performance rewards company equity and retirement programs Medical insurance Generous flexible time off Paid holidays wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back including charitable donation match Free resources and support for your mental wellbeing Specific benefits offerings may vary by country and can be viewed in more detail during your interview process Location Work ArrangementsOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working being intentional about scheduling communication and collaboration strategies that help us achieve our best results In our dynamic globally distributed company this means balancing flexibility and responsibility - flexibility to live our lives to the fullest and responsibility to each other to our customers and to our shareholders For most roles we offer the flexibility to work both remotely and at Zuora offices Our Commitment to an Inclusive WorkplaceThink be and do you At Zuora different perspectives experiences and contributions matter Everyone counts Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all Zuora does not discriminate on the basis of and considers individuals seeking employment with Zuora without regards to race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We encourage candidates from all backgrounds to apply Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance at zuora com