Urgent Search Manager

24 hours ago


Chennai, Tamil Nadu, India Tata Communications Limited Full time
Job Description

Job Description

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.

Desired Skill sets

Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain

  • Chennai, Tamil Nadu, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 20,00,000

    Job Title: Urgent Search - Python Specialist">The role of a skilled Software Developer is to collaborate with the consulting team on multiple aspects of the project lifecycle, encompassing problem identification, effort estimation, diagnosis, solution generation and design, and deployment.You will investigate alternative solutions based on research and...


  • Chennai, Tamil Nadu, India Omega Healthcare Full time

    Job DescriptionAbout The Role- Oversee the daily operations of the team- Responsible for coaching and supporting Leads and Assistant Managers and ensures that the team meets or exceeds their performance.- responsible for revenue generation, client engagement; maintain client quality and ensure service levels are met on a consistent basis.- Monitor key...


  • Chennai, Tamil Nadu, India Savvy Search Full time

    JOB SCOPEThe Senior Manager - HR is responsible for delivering all HR deliverables per the laid down policies and procedures of the University S he shall guide and lead the team and collaborate with stakeholders to facilitate their HR-related requirements Be the process owner for all the people-related matters and decisions As an HR Lead the incumbent...


  • Chennai, Tamil Nadu, India beBeeSearchEngineer Full time ₹ 80,00,000 - ₹ 1,60,00,000

    Senior Search Quality EngineerWe are seeking an experienced Senior Search Quality Engineer to join our team. The ideal candidate will have hands-on experience in Google Retail Search and strong proficiency in SQL.This role involves ensuring the quality and performance of retail search integrations, validating data pipelines, and executing end-to-end testing...


  • Chennai, Tamil Nadu, India Ramco Systems Full time

    Job DescriptionRoles & Responsibilities:Job Purpose:- At Ramco we are looking for a deeply technical and hands on Engineering Manager to guide a high- performing team of 10-15 engineers. You will be working on architecture, designing and building a platform thatwill allow customers and internal app developers to create, deploy and applications. As a...


  • Chennai, Tamil Nadu, India Shrinithi Insurance B Full time

    Company Overview Shrinithi Insurance Broking Private Limited is a renowned company headquartered in Chennai leading in the Insurance Agencies and Brokerages industry We pride ourselves on offering best-in-class services for selecting optimal insurance products and providing outstanding after-sales support Our core values of creativity integrity and...


  • Chennai, Tamil Nadu, India Taj Relocations Pvt Ltd Full time

    Job DescriptionTAJ Relocations is an established global mobility company based in Gurgaon, India. It has an extensive network across India and the APAC region. We have a proven track record spanning ten-plus years of business continuity. Our expertise is in diverse Global Mobility Solutions, beginning with Immigration, Visa services, and comprehensive...


  • Chennai, Tamil Nadu, India Prudent Insurance Brokers Pvt Ltd. Full time

    The position will involve build and maintain relationships with the key stakeholders at the insurance companies.Responsibilities:- Meet insurance companies regularly to ensure continuous engagement with different stakeholders.- Understand details around client need, existing policy terms and portfolio information.- Study the claims MIS and dump, report the...


  • Chennai, Tamil Nadu, India Citigroup Full time

    Job Title Data EngineerWe are looking for a hands-on Data Engineer who is passionate about solving business problems through innovation and engineering practices As a Data Engineer the candidate will leverage deep technical knowledge and will apply knowledge of data architecture standards data warehousing data structures and business intelligence to...


  • Chennai, Tamil Nadu, India beBeeSearchEngineer Full time ₹ 20,16,000 - ₹ 25,12,000

    Job OpportunityWe are seeking an experienced Search Engineer to join our team. As a key member of our technical staff, you will be responsible for designing and implementing advanced search solutions using OpenSearch/Elasticsearch.Key Responsibilities:Design and develop custom analysers, tokenisers, and scoring algorithms to improve search relevance.Create...