(Apply in 3 Minutes) Network/Security Managed Services Support Engineer(L1/L2)
1 week ago
Job Description
Network/Security Managed Services Support Engineer Level 1/Level 2
Location: Doddanakundi Industrial Area 2, Phase 1, Brookefield, Bangalore North, Bangalore
Team Size: 2 Junior + 3 Medior.
Shifts: All 3 shifts (6AM2PM, 2PM10PM, 10PM6AM IST)
Role Overview:
Provide first-line support on networking and security infrastructure, monitor systems, troubleshoot incidents, classify service impacts, and escalate as needed for global customers.
Key Responsibilities:
Monitor customer infrastructure, assess alerts, and take proactive action.
Classify and prioritize incidents based on urgency and impact.
Troubleshoot and resolve first-level incidents.
Escalate complex issues to Level 2 engineers with proper ticket documentation.
Perform standard service changes as per service catalogue.
Log and update incidents/requests in ticketing system.
Maintain/create knowledge articles.
Ensure SLA compliance and proper shift handovers.
Skills & Qualifications:
Junior: 24 years | Medior: 48 years in network/security support
Networking: RIP, OSPF, SD-WAN
Cisco: Catalyst, LAN switches, wireless controllers, Access Points, ASA, ISE
Fortigate: Firewall, FortiAnalyzer, FortiManager
Certifications: CCNA minimum (higher certifications preferred)
ITIL knowledge, Service Management tools experience
Strong ownership, accountability, problem-solving, and communication skills
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