(High Salary) Client Onboarding Manager

6 hours ago

Gurugram, India Spyne Full time

Job Description What You'll Do - Own and manage the end-to-end onboarding process for new customers, ensuring timely and successful product implementations. - Partner closely with Sales and Product teams to ensure smooth handoff and alignment of expectations. - Develop and maintain onboarding playbooks and best practices to deliver exceptional client experiences. - Build deep relationships with clients, act as their trusted advisor, and ensure their needs are met during onboarding. - Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track. - Leverage data and customer feedback to improve onboarding processes and customer outcomes. - Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step. - Collaborate cross-functionally to ensure customer feedback informs product and process improvements. What We're Looking For - 3-5 years of experience in customer onboarding, customer success, or client services roles (preferably in SaaS or tech-driven environments). - Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction. - Excellent verbal and written communication skills in English. - Strong problem-solving and conflict-resolution skills with a client-first mindset. - Experience working with CRM tools like HubSpot and support platforms like Freshdesk. - Ability to thrive in a dynamic, fast-paced environment and handle complex customer situations with professionalism. - Comfortable working in US shift timings to support global customers.

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