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Job Family: Product Management and R&D Source Job: Business Analyst eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity's integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in the United Kingdom, USA and India, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. The Business Analyst will be responsible for assisting the Product Manager in support of the specification development and reporting process of ePS product lines. The business analyst will assist in the tracking status of projects and testing of products to verify accuracy in specification and development. This position will also be responsible for providing internal product support to other groups within the ePS organization as assigned by the Software Development Director. Principal Duties and Responsibilities: - Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans - Partnering with clients to gather all requirements to formulate business specifications and translating those into application functionality, deciding when to advocate and when to compromise to arrive at a mutually acceptable solution - Documenting workflows and results of business analysis and obtaining sign-off from Production Management on requirements. - Assisting the technical team in translating application functionality into application architecture and the production of a System Functionality document - Communicating the business directives, goals, and needs to the technical team and serving as client interface managing user expectations and client satisfaction - Designing and detailing user scenarios as part of requirements to ensure that business requirements and functional specifications can be tested and fulfilled - Designing and executing Beta Site Program in order to test and validate that business requirements and functional specifications have been met utilizing UI team resource test methods and product management team resources - Understanding the long-term business objectives and suggesting strategies to meet those objectives; introducing innovation to business processes - Personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and self-confidence, strong analytical skills, solid business judgment, creativity, and the ability to communicate effectively with product management PM or Director responsibility to communicate with Executive Management - Applies knowledge of system capabilities to determine feasibility of projects. Maintains current knowledge of new hardware and software and recommends changes based on field and customer interaction - Provides follow up documentation of every site visit which contains details of meeting intentions and results as well as suggested goals, objectives, schedule, action items, and requirements - Willingness to do whatever it requires to enhance the product and deliver high quality software development projects Skill Requirements: - Ability to manage multiple projects and deadlines to reach set milestones - Ability to identify unmet customer expectations and provide research on proposed solutions - Attention to detail to ensure quality product - Ability to evaluate all possible scenarios and implement preventative measures to address possible future problems - Ability to facilitate meetings and projects - Ability to explain complex concepts in easy to understand terms - Ability to develop and maintain strong working relationships with other corporate resources - Understanding of software design methodology and technology (web and databases) - Experience of SCRUM/Agile - Understanding of many different printing methods - Ability to deliver client documentation in support of the software development process Education: B.S. degree in a related field or equivalent experience Experience: Minimum of 5 years of experience in the development of software solutions for the printing industry, or at least 5 years' experience using and/or modifying Packaging Industry software. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS - Empowering Packaging and Print