Apply Now Business Analyst

4 days ago

Bengaluru, India Birlasoft Full time

ROLE RESPONSIBILITIES- Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams. - Identify and troubleshoot application issues to maintain optimal system performance. - Ensure usability and functionality for all system end-users. - Conduct root cause analysis to determine the origin of issues. - Provide actionable recommendations for system improvements based on findings. - Provide support to workflows and provide expert knowledge on all workflow designs. - Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations. - Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval. - Build strong relationships within the business units and support functions to understand the business needs. - Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues. - Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible. - Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements. - Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.TECHNICAL QUALIFICATIONS- 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry. - Experience with GuideWire Policy Center is preferred. - Experience with integration to external systems. - Strong experience with policy administration solutions. - Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes. - Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required. - Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation. - Experience with visualization tools is beneficial. - Candidate has experience with troubleshooting system issues.GENERAL QUALIFICATIONS- Possess strong verbal and written communication skills. - Possess excellent problem-solving and analytical skills. - Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done. - Team player who works well with technical and business resources. - Must be able to see tasks through to completion without significant guidance. - Possess Personal time management skills and ability to meet individual and team deadlines. - Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint. - Experience with SharePoint, UI mockup tool.EDUCATION REQUIREMENTS- B.A / B.S degree - Certified Business Analyst Professional (CBAP) is a plus but not required.

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