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About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific Position Title DEBI Senior Analyst Corporate Title Senior Analyst Location MUFG Global Services Pvt Ltd Bhartiya Centre for Information Technology Thani Sandra Main Road Bengaluru Karnataka Working Hour Primarily HK or UK hours 5 30am to 2 30pm or 1 30pm to 10 30pm Job Profile Position details To perform BAU application and operation support on multiple Data Management Systems across MUFG Bank EMEA and MUS International The individual is to work as the senior analyst for applications within the DEBI Data Engineering and Business Intelligence BAU team which supports various applications and manages resolving incidents problems and changes Roles and Responsibilities Delivery Work in Shifts based on rota HK and EMEA hours Identify and resolve technical issues Maintaining and updating system technical documents and service operation manuals To ensure the support provided is within the Service Level agreement set with business and technology groups Ensure IT governance standards and procedures are adhered to at all times Plan and perform software releases as a part of the Release and Change process Develop and deliver Application software changes according to requirement Investigate production incidents problems and provide solutions to fixing the issues Assess impact on supported systems based on production changes Follow standard tooling such as ServiceNow to manage Incidents Problem and Change Maintain a good and detailed knowledge of AMD DEBI Data Engineering and Business Intelligence applications so as to effectively provide BAU support Ensure effective communications are maintained through timely sharing of information to technology and business stakeholders To cover weekend support on a team rota basis Risk Compliance Ensure all activity fully complies with the appropriate policies procedures and controls Strict adherence to change management and privileged production access management processes Culture and Leadership Promote the MUFG values-led culture which is inclusive and diverse Promote a dynamic delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions Job Requirements The Ideal candidate will be part of the DEBI Application support team and we are looking for a person who has strong experience 4 years working in large scale teams and supporting production applications ETL Tools SSIS Snowflake Database Oracle SQL Server Reporting tools SSRS Power BI Good to have Batch Job scheduler like Control M preferred or any other similar scheduling tool PowerShell Plsql SQL server Stored Procs Experience in application development database development and system support Experience with Java and python advantageous Functional Technical Competencies Knowledge of the IT infrastructure for example hardware databases operating systems local area networks and the IT applications and service processes used within a Financial Services organization Required to have a good understanding of software development methodologies Good Data analysis and SQL Strong analytical and problem-solving skills Possess good verbal and written communication skills Personal Requirements Strong decision-making skills the ability to demonstrate sound judgement A structured and logical approach to work Strong problem-solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach with the ability to perform well in a pressurized environment Strong numerical skills
