Senior Data Analyst

Join Vonage and help us innovate cloud communications for businesses worldwide Why this role matters As a Senior Data Analyst you will be responsible for transforming complex datasets into actionable insights that drive business strategy and decision making You will bridge the gap between the raw data and impactful business intelligence playing a vital role in identifying trends optimizing processes and supporting key stakeholders across various departments As a Senior Data Analyst you will also be helping us on a journey towards a modern self-serve analytics organization You will get autonomy and ownership around large parts of how we interface with users how they re trained and around defining the boundary between let me show you how to do this yourself and let me do this for you Over the last couple of years we ve made significant investments into our data infrastructure and our data processing platform This has improved the internal team processes however there is still room for improvement on enabling self-serve and using advanced analytics techniques to predict what will happen rather than what happened Your key responsibilities Collaborate with cross-functional teams e g Finance Product Customer Experience Marketing to align data initiatives with business goals and challenges Develop strategies and insights to drive customer revenue growth and enhance the overall customer experience Utilize advanced analytics including predictive modeling and data mining to identify patterns forecast trends and support target achievement Translate complex data analyses into clear actionable reports and presentations for both technical and non-technical stakeholders Lead and advocate for self-service analytics across the organization including managing relationships with data power users Coordinate and promote the internal Data Academy to empower teams to better understand and leverage available data and reporting tools Contribute to data strategy and planning by assisting in budget alignment and ensuring BI and data engineering efforts meet stakeholder needs and priorities We re specifically not looking for someone to churn out reports for other people all day long Self-service analytics environment We re using a modern analytics stack with Tableau as the visualization front-end and Snowflake as the DWH where the majority of report development is done by our users we also use Python SQL and Airflow Rather than a report mill the BI Data team is there to empower and help users get their data and analytics work done themselves Going forward we are looking to transition to querying the data using natural language What you will bring Required Bachelor s degree preferably in Business Economics Statistics or Computer Science with 5 years of experience in data analytics ideally in a SaaS environment advanced degrees MBA or Master s in Financial Analytics Data Science etc are a plus Proven experience working independently and collaboratively with a wide range of stakeholders including senior leadership Expertise in analytical and statistical techniques including forecasting attribution modeling simulation and data optimization Proficient in SQL data warehousing and data integration tools familiarity with Python or R is a plus Knowledge of machine learning Generative AI GenAI and Agentic AI is a plus Skilled in using BI tools such as Tableau to visualize and communicate data insights effectively Strong communication problem-solving and critical thinking skills with the ability to explain complex data to non-technical audiences and work well in cross-functional teams Experience we consider a plus Have experience driving self-service analytics adoption in a scalable way Worked in an agile environment and were able to bring structure where there was none before How you ll benefit In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off LI-RE1 There s no perfect candidate You don t need all the preferred qualifications to make a valuable impact on our team Our employees and customers come from diverse backgrounds so if you re passionate about what you could achieve at Vonage we d love to hear from you To learn how we process your personal data during the recruitment process please refer to our Who we are Vonage is a global cloud communications leader And your talent will further help brands - such as Airbnb Viber WhatsApp and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications contact center solutions and communications APIs Ready to innovate Then join us today Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location