▷ Apply in 3 Minutes Helpdesk Analyst

1 day ago

Bangalore Karnataka, India NTT DATA Full time

NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Analyst to join our team in Bangalore Karn taka IN-KA India IN NTT DATA Inc currently seeks a Helpdesk Senior Analyst - to join our team in India to support one of US healthcare account Location Hybrid Remote - India Requirements Advises and assists users over the phone and electronically in solving problems related to hardware software networks and peripherals using available technology Screens diagnoses research and resolves user issues Documents service requests and dispatches orders to support groups for problem resolution Advises users on the interpretation of Information Technology IT policies capabilities limitations etc Provides quick response to ensure maximum uptime of all users Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware software and peripherals Answers the help desk line and responds to users requests regarding computer systems Acknowledges receipt of all user requests within defined service levels Initiates service orders tickets for all user requests assisting users as necessary to provide appropriate information Maintains user information and documentation Participates in ensuring that client requests via the ticketing system are managed to closure Delivers results in support of achieving the organization s objectives and SLA s Prioritizes work based on time and complexity requirements Exercises sensitivity to due process and proper pacing Routes clients when appropriate to proper support queues May identify opportunities for process improvements that contribute to the achievement of business metric goals Solves problems consistently and completely with minimum supervision Partners with employees to obtain resolution to complex technical issues Performs quality audits About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services including cloud data and applications headquartered in Texas As part of NTT DATA a 30 billion trusted global innovator with a combined global reach of over 80 countries we help clients transform through business and technology consulting industry and digital solutions applications development and management managed edge-to-cloud infrastructure services BPO systems integration and global data centers We are committed to our clients long-term success Visit nttdata com or LinkedIn to learn more NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team

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