Front Office Associate
4 days ago
Process all guest check-ins check-outs room assignments and room change late check-out requests Secure payment activate reissue room keys Ensure rates match market codes document exceptions Verify adjust billing for guests Communicate to appropriate staff when guests are waiting for an available room Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station Run and check daily reports contingency lists and credit card authorization reports Supply guests with directions and information Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction Arrange transportation for guests visitors Count and secure bank at beginning and end of shift Cash-guests checks process all payment types vouchers paid-outs charges and provide change Notify Loss Prevention Security of any reports of theft Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Combining timeless glamour with a vanguard spirit St Regis Hotels Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world Beginning with the debut of The St Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility as well as our signature Butler Service We invite you to explore careers at St Regis In joining St Regis you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you
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