▷ [Apply in 3 Minutes] Customer Success Manager

5 days ago


Mumbai, India Priyanka Abhijit Full time

Job Description

Client Success Manager

Position Type: Full-Time (8 hours per day)

Location: Mumbai

Working Hours: Flexible, with availability during key business hours

Reporting To: Founder & Life Coach (Fertility Healing and Wellness)

Role Overview

We are seeking a proactive, organized, and passionate Client Success Manager to support a purpose-driven entrepreneur in the women's wellness and fertility space. This is a dynamic, multi-faceted role that involves calendar management, client communication, social media coordination, and industry research.

Key Responsibilities

1. Customer Enquiries & Sales

- Respond to client messages on WhatsApp, Instagram DMs, and email
- Understand client needs and convert leads into sales through soft, heart-based selling
- Manage follow-ups and maintain high client satisfaction

2. Corporate Client Coordination

- Communicate with partners and collaborators
- Track payments, invoices, and ensure account settlements

3. Calendar Management

- Schedule and manage meetings, calls, and events
- Send reminders and ensure timely coordination

4. Social Media Management

- Schedule reels, shorts, and content across Instagram, YouTube, and LinkedIn
- Collaborate with designers/editors (if required) for basic media tasks

5. Research & Trend Spotting

- Identify new trends, topics, and insights related to fertility, manifestation, and women’s wellness
- Share ideas for content and program development

Ideal Candidate Profile

- Excellent verbal and written communication (English essential, Hindi is a plus)
- Experience with customer interaction and lead conversion
- Knowledge of Instagram & basic digital tools (Meta Business Suite, Google Calendar, WhatsApp Business)
- High emotional intelligence and interest in wellness or healing fields
- Experience in virtual assistance, wellness, coaching, or service-based businesses
- Ability to manage tasks independently and work with a sense of ownership
- Located in India and understands the Indian millennial woman demographic

What We Offer

- Hybrid and flexible working environment
- Purpose-driven work with a chance to impact women’s lives meaningfully
- Mentorship and learning opportunities with a holistic life coach and fertility healer
- Opportunity for growth and long-term collaboration



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