Customer Success Manager
2 days ago
Position : Customer Success Manager/ Account Manager
Job Locations : Mumbai- Kandivali
Relevant Experience : 0 – 3 years
Work Pattern: 5 days a week from office
Interview Pattern: 2 rounds (Telephonic & In-person)
Notice period : Immediate joining preferred
About us:
We are a fast-growing, AI-first HR tech team transforming how businesses engage, train, and upskill their frontline workforce. Our mission is to scale from 1 million to 10 million users by building next-generation enterprise learning solutions that matter. In this role, you’ll help create products that reach millions globally, working with bleeding-edge technologies like AI, large-scale databases, and high-performance scalable architectures. If you thrive in a high-velocity environment and want to leave a significant mark in the HR tech space, this is your chance to grow with us.
Job Responsibilities:
• Operate as the lead point of contact for any and all matters specific to customer account management
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to
internal and external stakeholders
• Periodic reviews
• Assist with high severity requests or issue escalations as needed
Requirements:
• Demonstrable ability to communicate, present and influence credibly
and effectively at all levels of the organization
• Excellent listening and presentation skills
• Excellent verbal and written communications skills
• Good command over English language
Personnel Skills:
1. Passionate and self-driven
2. Quick learner
3. Entrepreneurial
4. Street Smart
5. Fun loving
How to Apply
CVs can be emailed to: vrishali.hripple@gmail.com
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