▷ 3 Days Left Support Specialist

10 hours ago


Thane MH IN Drona Aviation Full time

About Drona Aviation At Drona Aviation we built India s first nano-drone - Pluto - and since 2014 we re on a mission to ignite the minds of young learners through hands-on drone technology We conduct Summer Camps with our Pluto Drones enabling learners aged 10 to 30 yrs to learn drone technology assemble and build a drone learn to fly and control a drone tinker and code the drones in a fun and immersive way in variants of 1 day 2 day and 5 day Summer Camps Job Summary We are seeking a proactive and customer-focused Support Executive to join our team The ideal candidate will be responsible for resolving customer queries providing product or service information and ensuring a high level of customer satisfaction You will act as the first point of contact for customers and play a key role in improving our support experience Key Responsibilities Respond to customer inquiries via phone email or chat in a timely and professional manner Troubleshoot issues related to products or services and provide accurate solutions Escalate complex queries to the appropriate department or senior staff when necessary Document issues resolutions and feedback in internal systems Assist in creating and maintaining support documentation FAQs and user guides Collaborate with other departments e g Sales Engineering Product to ensure customer needs are met Monitor and report recurring issues to help improve processes and product quality Follow up with customers to ensure their issues are resolved and they are satisfied Qualifications Bachelor s degree in any discipline or relevant experience 0-2 years of experience in a support customer service role freshers can apply Excellent communication skills in English verbal and written Strong problem-solving and critical-thinking skills Familiarity with CRM or ticketing systems is a plus Ability to work independently and as part of a team Technical background for tech support roles is an added advantage Key Competencies Customer-centric mindset Patience and empathy Time management Adaptability Team collaboration Benefits Competitive salary Training and development opportunities Career growth path Job Types Full-time Permanent Pay 180 000 00 - 240 000 00 per year Shift Day shift Work Days Monday to Friday Work Location In person



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