Inside Sales

1 day ago

Bengaluru India Even Full time

Job Description

Job Title: Inside Sales - Junior Team Lead

Function: Sales (Inside Sales Team Management)

Type: Full-time

Working Days: 6 days a week (Saturday & Sunday included)

Shifts: Rotational shifts

Week Offs: Rotational week offs

About Even Healthcare Even Healthcare is a health-tech startup transforming access to healthcare. We combine health insurance with quality primary care, backed by cutting-edge technology to deliver a seamless and proactive healthcare experience.

Job Summary We are looking for an experienced and performance-oriented Inside Sales Team Lead to manage a team of 710 Associates. The ideal candidate will be responsible for leading, mentoring, and motivating the team to achieve daily and monthly sales targets, improve call efficiency, and maintain a high standard of customer experience.

Key Responsibilities

- Lead and manage a team of 710 Inside Sales Executives.
- Monitor team performance and KPIs: dialed calls, connected calls, talk time, and conversions.
- Drive daily huddles, weekly reviews, and performance coaching.
- Create a positive team culture focused on ownership, learning, and results.
- Work closely with Training, QA, and Recruitment to enhance team productivity.
- Track and analyze sales data to improve processes and performance.
- Handle escalated customer concerns and ensure service excellence.
- Support the team by making calls when required and leading by example.
- Drive hiring, onboarding, and continuous upskilling of the team.
- Report daily and weekly performance metrics to Sales Leadership.

Required Skills & Qualifications

- Bachelor's degree in any discipline.
- 35 years of overall experience in Inside Sales; minimum 12 years in a team lead role.
- Strong leadership and people management skills.
- Proven ability to drive team targets in a high-volume call environment.
- Excellent communication and conflict-resolution skills.
- Hands-on experience with CRM tools and performance dashboards.
- Flexibility to work in rotational shifts and on weekends.

What We Offer

- Competitive fixed salary with team-based performance incentives.
- Leadership training and career growth opportunities.
- Healthcare benefits for employees.
- A fast-paced, mission-driven startup culture.

Performance Expectations

- Dive team metrics: 125+ dialed calls, 50+ connects, and 3+ hours of talk time per agent daily.
- Ensure the team meets or exceeds monthly sales targets.
- Maintain high team morale and low attrition.

Skills: people management,leadership,conflict resolution,inside sales,management,healthcare,crm tools,sales,performance analysis,communication

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