Zonal Training Manager

Job Description

About Urban Company

Urban Company is a technology platform offering customers various services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Our Mission is to empower millions of service professionals by delivering services at home in a way that has never been experienced before.

Service partners are the backbone of our platform. Our service partners are professionals working in one service category. We operate a full-stack platform to help them succeed and provide the following:

1. Training & Certification

2. Technology

3. Supplies and products

4. Insurance and Financial Assistance

5. Market access and brand

Scale of Operations and Growth Outlook

Urban Company is present in the top 47 cities in India and 9 cities internationally.

The platform serves approximately 1.5 million+ customer bookings every month through a fleet of 40,000 highly trained service professionals for a variety of home service needs. The business is growing rapidly at >75% YoY, and has demonstrated significant resilience in the last two years despite the COVID-19 pandemic. The company secured substantial growth capital last year, which remains unutilized and is currently held in the bank., and has a very clear path to profitability for its India business over the next few quarters. Its frugal approach and years of secured runaway allows the UC team to build with a multi-year horizon in mind, while focusing on growth with profitability.

Our Commitment to Building a Diverse and Inclusive Workplace

Urban Company is committed to providing equal opportunities in employment and creating an inclusive work environment. We endeavor to:

Provide equal and fair opportunities for employment to all qualified applicants.

Maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

Job Summary:

We are seeking an experienced and skilled Zonal Training Manager to join our team at Urban Company. As a Zonal Training Manager, you will be responsible for curating content to teach partners vocational skills, training trainers, and ensuring adherence to basic requirements. Your primary goal will be to enhance the skills and knowledge of our partners and trainers, driving business growth and customer satisfaction.

Key Responsibilities:

1. Curate Content: Develop and curate high-quality content to teach partners vocational skills, ensuring alignment with industry standards and Urban Company's requirements.

2. Train Trainers: Train and mentor trainers on the curated content, ensuring they have the necessary skills and knowledge to effectively train partners.

3. Reiterate Requirements: Reinforce and reiterate basic requirements to partners and trainers, ensuring they understand and adhere to Urban Company's standards.

4. Develop Adherence Strategies: Create and implement strategies to drive adherence to basic requirements, monitor progress, and make adjustments as needed.

Requirements:

- 5+ years of experience in training, teaching, or a related field

- Strong knowledge of vocational skills and industry standards

- Excellent communication, interpersonal, and presentation skills

- Ability to develop and curate high-quality content

- Experience in training trainers or mentors

- Strong analytical and problem-solving skills

- Ability to work independently and as part of a team

Preferred Qualifications:

- Bachelor's degree in Education, Training, or a related field

- Certification in vocational training or a related area

- Experience working with online learning platforms or training software

- Familiarity with Urban Company's services and standards