Senior WFM Scheduling Coordinator

Job Description Title: Sr. WFM Scheduling Coordinator Reports To: Manager, Revenue Operations Shift Hours: 2pm- 11pm IST hours Location: India ( Remote) About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are We are seeking a Workforce Management (WFM) Scheduler to manage and maintain schedules for our customer-facing teams using Assembled. This role will work closely with customer leadership teams to ensure schedules remain up to date, reflecting any changes to shift start times, end times, breaks, and lunches. The ideal candidate is highly organized, responsive, and able to coordinate effectively across multiple teams. What You'll Do: - Maintain accurate and real time schedules for all customer facing teams in Assembled. . - Manage incoming schedule change requests - shifts, breaks, time off and ensure adherence to business needs and service level agreements (SLAs). - Communicate scheduling updates and conflicts to leadership teams in a timely manner. - Monitor staffing levels and escalate scheduling gaps or coverage concerns as needed. - Collaborate with Workforce Management and Operations teams to optimize schedules for efficiency. - Generate reports and insights on schedule adherence and workforce trends. - Assist in forecasting and long-term scheduling planning as needed. - Support special projects or initiatives as assigned What You'll Bring: - 2+ years of experience in workforce management, scheduling, or a similar role. - Hands-on experience using Assembled or other WFM platforms. - Strong organizational skills with keen attention to detail. - Excellent communication and interpersonal skills. - Ability to multitask and adapt to changing business needs. - Proficiency in Microsoft Excel or Google Sheets, comfortable working with large datasets and pivot tables. - Experience working in a fast-paced customer support or operations environment preferred. Equal Employment Opportunity Information: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.