Workforce Management Scheduler
2 weeks ago
Job Description About The Role We are seeking a sharp and analytical Workforce Management Scheduler to join our team. This role is critical to ensuring optimal staffing and schedule alignment across operations, while maintaining compliance with labor policies and internal standards. Responsibilities: - Build and refine employee schedules using WFM tools such as NICE IEX - Calculate staffing requirements based on forecasts and capacity plans - Process time-off and activity requests in accordance with company guidelines - Ensure scheduling compliance with labor laws and internal policies - Collaborate closely with operations and intraday teams to manage schedule changes - Identify and implement improvements to scheduling processes Requirements: - 36 years of experience in scheduling and workforce planning within a contact center or similar environment - Strong analytical and problem-solving abilities - Proficiency in MS Office and WFM systems (preferably NICE IEX) - Solid understanding of COPC standards and end-to-end WFM processes - Excellent communication skills and a collaborative mindset
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Workforce Management Scheduler
5 days ago
Bengaluru, Karnataka, India Conduent Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDescriptionAbout the RoleWe are seeking a sharp and analytical Workforce Management Scheduler to join our team. This role is critical to ensuring optimal staffing and schedule alignment across operations, while maintaining compliance with labor policies and internal standards.Responsibilities:Build and refine employee schedules using WFM tools such as NICE...
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Workforce Management Specialist
6 days ago
India InfoSpeed Services, Inc. Full timeHi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTProduct manager-Workforce managementSolution Architect-Workforce managementFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT -...
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Workforce Management Specialist
6 days ago
India InfoSpeed Services, Inc. Full timeHi All, We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: Remote Mandatory skills: Minimum 5+ years of exp need ENGINEERING LEAD – WORKFORCE MANAGEMENT Product manager-Workforce management Solution Architect-Workforce management FUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT - REPORTING...
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Workforce Management Specialist
7 days ago
India InfoSpeed Services, Inc. Full timeHi All, We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: Remote Mandatory skills: Minimum 5+ years of exp need ENGINEERING LEAD – WORKFORCE MANAGEMENT Product manager-Workforce management Solution Architect-Workforce management FUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT - REPORTING...
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Workforce Management RTA
2 weeks ago
Bengaluru, India Gainwell Technologies Full timeJob Description A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live...
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Workforce Management Scheduler
1 hour ago
Bengaluru, India Conduent Business Services Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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Workforce Manager
2 weeks ago
Gurugram, India TaskUs Full timeJob Description About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Workforce Management Scheduler
1 week ago
Bengaluru, Karnataka, India Conduent Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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Workforce Management
3 days ago
Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per yearSummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their...
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Workforce Management Analyst
2 weeks ago
Bengaluru, Karnataka, India Gainwell Technologies LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing...