Verint WFM Engineer
1 day ago
Our client are seeking an experienced Verint Workforce Management (WFM) Engineer with proven expertise in implementing Verint WFM, Desktop and Process Analytics (DPA), and Speech Analytics solutions to join there expanding team in India. The ideal candidate will play a key role in designing, deploying, configuring, and optimizing Verint systems to support workforce efficiency, operational insights, and compliance objectives. Key Responsibilities: You will be responsible for leading the end-to-end implementation of Verint WFM, DPA, and Speech Analytics solutions, including requirements gathering, system configuration, testing, and go-live support. Collaborate with cross-functional teams (operations, IT, and business stakeholders) to ensure solutions align with business goals and deliver measurable value. Design and maintain forecasting, scheduling, and real-time adherence models within Verint WFM. Configure and fine-tune DPA and Speech Analytics to capture actionable insights, monitor process compliance, and support quality improvement initiatives. Provide technical support, troubleshooting, and ongoing system administration for Verint applications. Develop documentation, training materials, and deliver user training as needed. Monitor system performance and recommend enhancements to maximize ROI on Verint investments. Qualifications: - Proven hands-on experience implementing and supporting Verint WFM, DPA, and Speech Analytics solutions. - Strong understanding of workforce planning, call centre operations, and process optimization. - Experience with system integrations, data feeds, and reporting within the Verint ecosystem. - Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders. - Verint Cloud Certified (VCS) This will be a fully remote contract working in India must be willing to work U.S hours primarily EST.
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Verint WFM Engineer
1 day ago
India MRP Group Full timeOur client are seeking an experienced Verint Workforce Management (WFM) Engineer with proven expertise in implementing Verint WFM, Desktop and Process Analytics (DPA), and Speech Analytics solutions to join there expanding team in India. The ideal candidate will play a key role in designing, deploying, configuring, and optimizing Verint systems to support...
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Verint WFM Engineer
1 day ago
India MRP Group Full timeOur client are seeking an experienced Verint Workforce Management (WFM) Engineer with proven expertise in implementing Verint WFM, Desktop and Process Analytics (DPA), and Speech Analytics solutions to join there expanding team in India. The ideal candidate will play a key role in designing, deploying, configuring, and optimizing Verint systems to support...
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Performance Engineer
50 minutes ago
India MRP Group Full timeOur client are seeking an experienced Verint Workforce Management (WFM) Engineer with proven expertise in implementing Verint WFM, Desktop and Process Analytics (DPA), and Speech Analytics solutions to join there expanding team in India. You will be responsible for leading the end-to-end implementation of Verint WFM, DPA, and Speech Analytics solutions,...
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Senior WFM Analyst
1 day ago
India HighLevel Full timeJob Description Position: Sr. WFM Analyst Location: Remote (India) Schedule: 2pm-11pm IST About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2...
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Senior WFM Analyst
2 weeks ago
India HighLevel Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPosition: Sr. WFM Analyst Location: Remote (India Schedule: 2pm-11pm IST About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million...
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Senior WFM Analyst
6 days ago
India HighLevel Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition: Sr. WFM Analyst Location: Remote (India) Schedule: 2pm-11pm IST About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million...
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Senior WFM Analyst
1 week ago
India HighLevel Full time ₹ 12,00,000 - ₹ 24,00,000 per yearPosition: Sr. WFM Analyst Location: Remote (India) Schedule: 2pm-11pm IST About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million...
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WFM Analyst
3 weeks ago
Bengaluru, India Club Concierge Full timeJob Description WFM Analyst (Workforce Management) Reports to: Head of Operations Location: Bangalore, India Type: Full-time, 24/7 global operation support Overview The Workforce Management (WFM) Analyst ensures Concierge delivers on its promise of precision and responsiveness by managing staffing, forecasting, and real-time performance across multiple time...
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Workforce Engagement Management
6 days ago
India (Remote) Five9 Full time ₹ 80,00,000 - ₹ 1,20,00,000 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Capacity Planner
4 days ago
India VARITE INC Full timeWe are looking for "Senior Capacity Planner" for one of the leading Fintech product based company. Budget- upto 23LPA Contract position to start with 1 year extendable Payroll- VARITE Shift - Nightshift (min 3 days at office) Expereince-7+yrs Skill 7+ years of experience in a contact center or operations environment. Short term and long-term capacity...