Customer Success Manager
7 days ago
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that she (Diversity Hiring) works with. Key Responsibilities - Conducts thorough customer research. - Work closely with CSM, PM, cross functions to analyze and enable technical advisory for the customer. - Offer customers a personalized VIP experience. - Frequently monitor customer’s revenue movement, ensuring retainership and control churns. - Understanding customers' needs, identifying new opportunities and generate organic leads through existing customers. - Driving company’s NPS score always upwards. - Driving customer engagement through various personalized workshops and participate in marketing promotions. - B2B sales, Upselling, cross selling the existing products and services. - Self-educating on the market trend in relevance to our company’s products and offerings. - Routing qualified opportunities to the appropriate sales executives for further development and closure. - Maintaining track record of Advocacy activities and its progressions. - Timely and effective closure of customer’s grievances through ticketing platform. - Collaborate with internal leaders to always bring business and customers value up. Qualifications - 6-8 years of experience in customer experience/ success BG (from IT product background and Data Center Industry is mandatory). - Excellent passion towards customer service and always exceeds customer’s expectation. - Collaborative attitude to work with cross functional leaders and always aim to resolve. - Creative thinking and ability to work independently. - Excellent problem-solving skills at any given situation. - Excellent communication skills in Hindi, English or Telugu is a must. - Empathetic attitude towards customer’s concern and deliver timely resolution. - Good presentation, data analytical skills for weekly MIS activities. - Demonstrate conflict resolution, negotiation, and de-escalation skills. - Ability to multi-task in high-energy environment. - Accountability and ownership for the role and portfolio assigned. - Quick decision-making skills in a heated situation to resolve customer grievances
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Customer Success Manager
2 weeks ago
Mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
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Customer Success Manager
3 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
Mumbai, India Trellix Full timeSoftware Development Engineer in TestEnterprise Account Manager - Public SectorSoftware Sales EngineerSoftware Sales EngineerSenior SDETSenior SDETSoftware Development Engineer in Test (Linux, Python and Testing)Sr. Software EngineerCustomer Success Engineer - German SpeakingCustomer Success ManagerSenior Software EngineerSoftware Development Engineer (C++,...
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Customer Success Manager
4 weeks ago
Mumbai, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...
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Customer success manager
4 weeks ago
Mumbai, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
3 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
4 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
Mumbai, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
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Customer Success Manager
2 weeks ago
Mumbai, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
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Customer Success Manager
2 weeks ago
Mumbai, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
