Performance Monitoring Specialist

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role As an Account Technical Services Professional you will be a key part of the seamless operation of highly critical IT systems At Kyndryl we re not just solving technical puzzles - we re transforming the way businesses thrive in the digital age In this role you ll be crucial in ensuring our customers IT environments meet their every business need You won t just offer support you ll orchestrate system setup and installation ensuring all components are working appropriately When issues arise you ll be there ready to troubleshoot and resolve them with a swift and expert hand You will be the catalyst for improved business performance - diagnosing issues and offering technical solutions You ll be the one responding to tickets meeting SLAs with a sense of urgency and ensuring systems are patched and compliant Your expertise will reshape business processes and operations introducing best practices that elevate our customers to new heights Your guidance will be essential mentoring and assisting your team members ensuring everyone is equipped with the knowledge and skills to excel It s not just about solving problems it s about ensuring that the technical solutions we provide align perfectly with our customers unique needs As an Account Technical Services Professional you will have the opportunity to collaborate closely with our customers Kyndryl s expert technical teams and our esteemed Alliance partners Together we ll shape the future of IT services pushing the boundaries of what s possible If you re ready to be a part of a team that thrives on challenge innovation and delivering exceptional service - Kyndryl is the place for you Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career As an expert in your respective domain you have several career paths available to you Whether you progress as an Architect or a Specialist - you can find your next opportunity here Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills and Experience Require 15 years of experience providing IT support Technical knowledge and expertise in the IBM P C PART technology Developing core modules in PHP to manage large-scale reporting pipelines and data workflows Experience in Performance Analysis and Reporting Tool IBM PART - web based analysis tool for application and infrastructure Performance and Capacity monitoring Data visualization Strong experience with LAMP stack - Linux OS Shell scripting Apache HTTP Server MySQL database optimization stored procedures tuning PHP server-side development backend logic Proficiency in ETL scripting and automation using Python PHP and Perl Experience in production support issue resolution and deployment strategies Exposure to incident management tools like Maximo Hands-on experience with GitLab code versioning Experience working in a customer facing environment Effective problem-solving skills to address issues and optimize with smarter way of working Preferred Skills and Experience Bachelor s degree in Computer Science Information Technology or related technical field Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address