(Urgent) Client Services Officer

3 weeks ago

Pune, India Venture Smarter Full time

Job Description Role Overview We are seeking a highly organized, proactive, and customer-focused Client Services Officer to join our remote team. You will act as the primary point of contact for clients, ensuring outstanding service and support while maintaining long-term relationships. Key Responsibilities - Serve as the first point of contact for client inquiries via email, phone, or chat. - Manage client accounts, onboarding, and routine follow-ups. - Coordinate with internal teams to fulfill client needs and resolve issues promptly. - Maintain accurate records of client interactions and service requests. - Prepare reports, track service metrics, and provide feedback for process improvement. - Build and nurture positive client relationships to support retention and growth. Requirements / Ideal Profile - Proven experience in customer service or client relationship roles. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Proficiency in using CRM systems and productivity tools. - A proactive mindset and ability to work independently in a remote environment. - Bachelor's degree in Business Administration or a related field (preferred).

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