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Service Advisor

1 month ago

Nagercoil, Tamil Nadu, India Hari Balakrishna Automobiles Full time

Job Title Service Advisor - Commercial Vehicles Eicher Location Haribalakrishna Automobiles-Therekalputhoor-Nagercoil Job Summary The Service Advisor will act as the main point of contact between customers and the service department Responsible for understanding customer concerns providing accurate job estimates coordinating with the workshop team and ensuring timely delivery of serviced commercial vehicles The role demands excellent communication skills technical knowledge and customer relationship management Key Responsibilities Greet customers and understand their service requirements Prepare job cards estimate service costs and obtain customer approval Coordinate with service technicians to ensure proper diagnosis and repair Update customers on job status repair progress and additional requirements Ensure timely completion and delivery of vehicles Handle customer queries complaints and ensure satisfaction Maintain proper records of services parts used and billing Promote value-added services AMC Annual Maintenance Contracts and service packages Ensure compliance with company policies safety and quality standards Qualifications Skills Diploma Degree in Automobile Mechanical Engineering or relevant field 1-3 years of experience as Service Advisor preferably in commercial vehicles Good technical knowledge of commercial vehicles Strong communication interpersonal and problem-solving skills Customer-oriented approach with ability to handle pressure Basic computer knowledge MS Office DMS ERP software Employment Type Full-Time Salary As per industry standards incentives Job Types Full-time Permanent Fresher Pay 15 000 00 - 18 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person