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(3 Days Left) Director Of Revenue
4 weeks ago
About Four Seasons Four Seasons is powered by our people We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine heart We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture At Four Seasons we believe in recognizing a familiar face welcoming a new one and treating everyone we meet the way we would want to be treated ourselves Whether you work with us stay with us live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime It comes from our belief that life is richer when we truly connect to the people and the world around us About the location Open since May 2019 in the information technology capital of India Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers and the highly personalized anticipatory service that Four Seasons guests expect and value around the world Designed to reflect a sense of its location the Hotels design merges nature and architecture in an homage to Bengalurus reputation as the Garden City Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the citys most dynamic development that includes Four Seasons Private Residences premium grade office space sophisticated retail dining and entertainment About the role As a Director of Revenue you will be responsible for the overall management of the Reservations Department Revenue Management you will report to the Director of Marketing and will be responsible for the day to day activities of the Hotel to achieve budgeted goals understanding and applying the principles of occupancy and rate to achieve maximum yield What you will doControl rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue Coordinate group inventory and allocations with the Director of Sales and or Director of Marketing develop and implement policies and procedures pertaining to the revenue management of reservations function Operate and manage a Property Management System and monitor Delphi Marketing Management System Produce Analyze the following reports and recommend implement appropriate action to maximize revenue Daily Weekly Occupancy and revenue Forecasts Monthly Market Segment Forecast Booking Pace by Segment Red Date Analysis Rooms Inventory Report with Group Displacement Arrival Departure Patterns Phaser Report RateView Reports Rate Resistance Turnaway Report Suite Inventory Forecast Month End Suite Analysis Booking Source Analysis Pivot Table Reports Data Mining Produce and publish a monthly analysis report summarizing the month end reservations activity Establish and or manage the following Published Package and Negotiated Rate Strategy Tiers Segment Ceilings based on historical and current demand incentive plans program for Reservations agents and managers Rate Yield Strategy Worksheet Rate Yield Strategy within PMS Front Desk Upsell program Front Desk Perfect Fill Program Maintain favorable working relationships among employees to promote maximum morale productivity and efficiencyDevelop and mentor the Reservations Assistant Reservations Manager for future advancement 3 Display a high level of integrity and professionalism at all times in all dealing with guests and employees 5 Participate Conduct Attend scheduled departmental and Administrative meetings as requested Yield Forecast Department Pre-Cons Board of Operations Sales and Marketing and Annual Revenue Management Conferences Respond according to the crisis management plan to any resort emergency or safety situation 1 Comply with Four Seasons standards for sales and marketing while working harmoniously and professionally with co-workers and planning committee Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact Assist with all guest inquiries within the sales and marketing department including assisting with high telephone volume and walk-in site inspections Assist with the development of all direct sales presentation material for both travel industry and group sales Assist in the creation of the annual Marketing Plan and Annual BudgetCoordinate Worldwide Reservation Office visits and special activities Establish relationships with Reservations Managers in the city as well as in Four Seasons as well identify potential candidates for future recruitment Perform added tasks or projects as assigned by the Director of Marketing What you bringOne to Three years experience in similar capacity with a luxury hotel resort is considered an assetComprehensive computer and analytical skillsSuperior guest service and salesmanship skillsRevenue Yield Management skills and experienceProven success as a previous Reservations Manager required ability to manage multi tasks and improve efficiency and productivity What we offer Competitive Salary wages and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsComplimentary Dream Holidays at other Four Seasons Hotels and ResortsComprehensive Insurance coverage for Hospitalization and Personal Accident Four Seasons Hotels
