System Analyst – Atlas Reasoning Engine

7 days ago

Hyderabad Telangana Gurgaon Haryana, India NR Consulting Full time

Title System Analyst - Atlas Reasoning engine Location Hyderabad Gurgaon Expertise in managing and administrating in Salesforce Service Cloud Calabrio Work Force Management AWS Call Recording AWS Connect Good to have experience working on Atlas Reasoning Engine SAP OMS Commerce Cloud BI JPM Chase AWS CTI Ability to troubleshoot and support AI agent workflows powered by Atlas including task orchestration and decision-making logic Familiarity with System 2 reasoning models reinforcement learning feedback loops and graph-based architectures Experience monitoring and optimizing autonomous agent performance in production environments Proficiency in analyzing logs and telemetry data from Atlas-powered agents to identify and resolve issues Understanding of event-driven systems and asynchronous task execution in enterprise AI platforms Ability to collaborate with AI ML teams to escalate and resolve complex reasoning or orchestration issues Exposure to Agentforce or similar AI agent ecosystems is a strong plus Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management Problem Management and Knowledge Management etc Nice to have Skills Good understanding of Accessibility and comfortable using dev tool bar for debugging Have some exposure of cloud technologies Have understanding of how cloud infrastructure is setup applications are deployed various services are setup and used etc Have ability to understand the technical errors in the application log and understand the solutions provided by L3 Development teams at least at high level

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