Technical Lead

2 days ago

Chennai, India Tata Consultancy Services Full time

Job Description Role : ServiceNow Technical Lead. Required Technical Skill Set : ServiceNow, ITSM Modules, ITOM, HRSD, SecOps, GRX, ITBM, CSM, and other ServiceNow modules. Desired Experience Range : 6 - 8 Years. Location of Requirement : Chennai, Tamil Nadu, India. Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency - Experience as a Technical Lead - Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution - Understanding customer business requirements and convert to functional requirements - Responsible for reviewing requirements for accurate estimation - Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow - Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise - Review, and do proactive analyze and resolve application issues as needed - Mentor and share technical knowledge/guidance to team - Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards - Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation - Should possess good knowledge in Agile/Scrum methodology Behavioral competency - Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management - Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts - Excellent team management skills to manage the project team and members - Participate and provide feedback during planning meetings (i.E., pre-iteration, and retrospectives) Good-to-Have - Experience in ServiceNow custom application design and development - Evaluate the tool stability and performance and provide recommendations - Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..) - Preferred to have ServiceNow Implementation Specialist certification - Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Responsibility of / Expectations from the Role - Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform - Work with Architect and customers for the technical requirements, document them, play back and baseline - Develop a design aligned with the Architecture (if applicable) and technical requirements - Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements - Perform Sprint activities (if agile) with the customer and the team: - Develop User stories from the requirements - Estimate effort, Work with the product sponsor to prioritize the user stores - Do sprint planning - Assign sprint activities to the team - Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements - Track and share the status of sprint / user stories with the Project Manager - Identify and manage risks and challenges - Ensure the quality deployment of the product as per the design - Ensure the security, resilience of the components as per the design - Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design

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