Application Support Specialist

Bring more to life Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology At SCIEX one of Danaher s 15 operating companies our work saves lives and we re all united by a shared commitment to innovate for tangible impact You ll thrive in a culture of belonging where you and your unique viewpoint matter And by harnessing Danaher s system of continuous improvement you help turn ideas into impact - innovating at the speed of life As part of SCIEX you will help to influence life changing research and outcomes while accelerating your potential For more than 50 years we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support You will be part of a winning team enabled by DBS that is passionate about helping life science experts around the world get to answers they can trust Learn about the Danaher Business System which makes everything possible The Application Support Specialist is responsible for following Deliver high quality support to users to drive customer satisfaction leading to development nurturing and retention of key customer base Plan and deliver training courses provide phone web and in-lab technical support of LC-MS products and monitor customer satisfaction through regular contact with key accounts Pre-sales demonstration of Sciex Separations instruments and workflows Prepare and or deliver technical presentations and product demonstrations at scientific conferences Conduct and deliver regular trainings refreshers for sales and service teams and Coach junior members of the team This position is customer focused research support and part of the Sciex Application team and will be located in India Bangalore and will be responsible for supporting the growth of the Sciex Separations business Pan-India In this role you will have the opportunity to Pre-sales demonstrations of Sciex Separations equipment s Post-sales support to ensure high levels of customer satisfaction Conduct and deliver training courses refreshers learning session to our customers Extend timely support to users to drive customer satisfaction leading to retention of key customer base Prepare and or deliver technical presentations and product demonstrations at scientific conferences The essential requirements of the job include M Pharma M Sc 5 year of industry experience Ph D in Pharmacy or Life Sciences 3 years of experience 4-8 years of relevant experience in Lifesciences or related industry Experience in the area of Bioanalytical DMPK analytical research shall be preferred In-depth understanding of analytical techniques in research specific to Liquid Chromatography tandem mass spectrometry Preferable to have hands on experience related to other instrumentation and techniques in LC-MS workflows Highest levels of personal and professional integrity and ethics with good verbal and written English language communication skills Proven experience of teaching or training the use of separations sciences equipment Travel Motor Vehicle Record Physical Environment Requirements As this is field-based Job based out of Bangalore India and support to be extended Pan-India It would be a plus if you also possess previous experience in Proven experience of teaching or training the use of separations sciences equipment Exposure to SCIEX technologies SCIEX a Danaher company offers a broad array of comprehensive competitive benefit programs that add value to our lives Whether it s a health care program or paid time off our programs contribute to life beyond the job Check out our benefits at Join our winning team today Together we ll accelerate the real-life impact of tomorrow s science and technology We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life For more information visit