Customer Support Associate Jobs Opening in Datastraw at Ghatkopar West, MumbaiLess
4 weeks ago
About Datastraw Technologies:Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers.About the Opportunity:We are looking for proactive and empathetic individuals to join our growing Customer Support Team. This role is ideal for candidates who enjoy problem-solving, communication, and building strong relationships with customers. You’ll be managing interactions across multiple channels and ensuring every customer receives a smooth and positive experience.Key Responsibilities:Handle customer queries through WhatsApp, Instagram, Facebook, and other social media channels.Respond to comments, chats, and direct messages in a timely and professional manner.Manage inbound and outbound calls as required for order confirmations or escalations.Log all customer interactions accurately in the CRM system.Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions.Manage 100+ daily customer interactions across multiple platforms with efficiency and accuracy.Eligibility Criteria:Candidates with at least 3 months of customer service experience are welcome.Strong communication skills in English and Hindi (both written and verbal).Ability to stay calm under pressure and handle diverse customer emotions with empathy.Good computer literacy and ability to work with CRM tools.Must have a personal laptop and stable internet connection for hybrid work setup.Should be punctual, responsible, and a strong team player.What We Offer:Paid training to help you understand tools, communication protocols, and CRM software.Hands-on experience with multichannel customer support in a fast-paced environment.A hybrid work model - work 3 days from office and 3 days remotely.Career growth opportunities based on performance and learning.Why Join Us:Opportunity to interact with customers from fast-growing D2C brands.Develop communication, problem-solving, and multitasking skills.Work in a structured yet friendly environment that values your growth.Be part of a team that celebrates success and supports each other.More information about this Customer Support Associate JobPlease go through the below FAQs to get all answers related to the given Customer Support Associate jobWhat are the job requirements to apply for this Customer Support Associate job position? Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Support Associate What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Associate is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Associate position? Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation. 12th Pass (HSE)
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Business HR
1 week ago
Ghatkopar West, Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per yearLocation: Ghatkopar West, MumbaiShift Timings: 10:00AM - 7:00PM ISTSchedule: 6 days a week (Monday to Saturday)Salary: ₹20,000 - ₹30,000 in-hand + Performance-Based IncentivesAbout DatastrawDatastraw Technologies is a modern outsourcing agency that partners with fast-growing D2C brands and startups across the globe. We help businesses scale their sales,...
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Business HR
1 week ago
Mumbai, Maharashtra, India Datastraw Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleAs a Business HR & Talent Acquisition at Datastraw, you will play a key role in managing both strategic and operational HR and TA functions. The role includes leading end-to-end recruitment, overseeing payroll and compliance, driving engagement initiatives, and maintaining HR documentation, ESOP, insurance processes and more. You'll be expected...
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HR Executive
4 days ago
Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time ₹ 24,00,000 - ₹ 38,40,000 per yearHR Executive – Hybrid (4 days in-office, 2 days WFH)Location: Ghatkopar West, MumbaiAt Datastraw Technologies, we're building a Modern Outsourcing House, blending human expertise with technology and automation to support startups and growing businesses globally. We partner with brands across eCommerce, sustainability, and tech sectors, helping them scale...
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AI Operations Intern
6 days ago
Ghatkopar West, Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time ₹ 72,000 - ₹ 1,44,000 per yearLocation: Ghatkopar West, MumbaiShift Timings: 10:00AM - 7:00PM ISTSchedule: 6 days a week (Monday to Saturday)About the CompanyDatastraw Technologies is a growing business consulting and operations management company that partners with D2C and SaaS companies to optimize workflows, improve team efficiency, and implement tech-driven business solutions. Our...
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Counselor- Cadd Centre Ghatkopar
1 week ago
Mumbai, India CADD CENTRE Ghatkopar Full timeCADD Centre Ghatkopar is the part of CADD Centre Group,CADD Centre Group is a global network of diversified skill development centers. We are a technical workforce development enterprise. CADD Centre Training services is the training division of CADD Centre Group. We are looking for Councilor who is good in communication and who can attend the students and...
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Customer Care Associate
2 weeks ago
Ghatkopar West, Mumbai, Maharashtra, India Supportstraw Technologies Private Limited Full time ₹ 1,92,000 - ₹ 2,40,000 per yearLocation: Ghatkopar West, Mumbai (Hybrid)Shift Timings: 10 AM - 7 PM ISTSchedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)Salary: ₹16,000 - ₹20,000 in-hand + Incentives up to ₹2,000About the company:Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences....
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Talent Acquisition Associate
2 days ago
Ghatkopar West, Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time**Location**: Ghatkopar West, Mumbai **Schedule**: 6 days a week (Monday to Saturday) **Shift Timings**: 10:00 AM - 7:00 PM IST **Salary**: ₹18,000 - ₹20,000 per month **About the Role**: We are looking for a **Talent Acquisition Associate** to join our growing HR team. If you enjoy interacting with people, staying organized, and helping companies find...
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Telesales Executive
6 days ago
Mumbai, Maharashtra, India Datastraw Full time**Company**:Datastraw in collaboration with JM Financial **Job Role** - Making 100-150 outbound calls daily from leads provided - Good understanding of financial markets/ stock market - Comfortable working in rotational shifts, 6 days a week **Expectations** - Achieving daily sales targets - Good communication skills - Confident to speak to...
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Telesales Executive
2 weeks ago
Mumbai, Maharashtra, India Datastraw Full time**Company**:Datastraw in collaboration with JM Financial **Job Role** - Making 100-150 outbound calls daily from leads provided - Good understanding of financial markets/ stock market - Comfortable working in rotational shifts, 6 days a week **Expectations** - Achieving daily sales targets - Good communication skills - Confident to speak to...
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Telesales Executive
4 days ago
Mumbai, Maharashtra, India Datastraw Full time**Company**:Datastraw in collaboration with JM Financial **Job Role** - Making 100-150 outbound calls daily from leads provided - Good understanding of financial markets/ stock market - Comfortable working in rotational shifts, 6 days a week **Expectations** - Achieving daily sales targets - Good communication skills - Confident to speak to...
