Customer Support Associate Jobs Opening in Datastraw at Ghatkopar West, MumbaiLess
6 days ago
About Datastraw Technologies:Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers.About the Opportunity:We are looking for proactive and empathetic individuals to join our growing Customer Support Team. This role is ideal for candidates who enjoy problem-solving, communication, and building strong relationships with customers. You’ll be managing interactions across multiple channels and ensuring every customer receives a smooth and positive experience.Key Responsibilities:Handle customer queries through WhatsApp, Instagram, Facebook, and other social media channels.Respond to comments, chats, and direct messages in a timely and professional manner.Manage inbound and outbound calls as required for order confirmations or escalations.Log all customer interactions accurately in the CRM system.Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions.Manage 100+ daily customer interactions across multiple platforms with efficiency and accuracy.Eligibility Criteria:Candidates with at least 3 months of customer service experience are welcome.Strong communication skills in English and Hindi (both written and verbal).Ability to stay calm under pressure and handle diverse customer emotions with empathy.Good computer literacy and ability to work with CRM tools.Must have a personal laptop and stable internet connection for hybrid work setup.Should be punctual, responsible, and a strong team player.What We Offer:Paid training to help you understand tools, communication protocols, and CRM software.Hands-on experience with multichannel customer support in a fast-paced environment.A hybrid work model - work 3 days from office and 3 days remotely.Career growth opportunities based on performance and learning.Why Join Us:Opportunity to interact with customers from fast-growing D2C brands.Develop communication, problem-solving, and multitasking skills.Work in a structured yet friendly environment that values your growth.Be part of a team that celebrates success and supports each other.More information about this Customer Support Associate JobPlease go through the below FAQs to get all answers related to the given Customer Support Associate jobWhat are the job requirements to apply for this Customer Support Associate job position? Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Support Associate What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Associate is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Associate position? Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation. 12th Pass (HSE)
-
Process Associate
2 weeks ago
Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time ₹ 18,00,000 - ₹ 30,00,000 per yearAbout the RoleWe're looking for a Process Associate to join our team at Datastraw. You'll work directly under the Operations Manager and get hands-on experience in managing processes end-to-end — from client-side coordination to employee-side execution. This is a role that blends process ownership, reporting, client management, and teamwork, making it a...
-
Process Associate
2 days ago
Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time**About the Role** We’re looking for a **Process Associate** to join our team at Datastraw. You’ll work directly under the **Operations Manager** and get hands-on experience in managing processes end-to-end — from client-side coordination to employee-side execution. This is a role that blends **process ownership, reporting, client management, and...
-
HR Executive
4 days ago
Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time ₹ 24,00,000 - ₹ 38,40,000 per yearHR Executive – Hybrid (4 days in-office, 2 days WFH)Location: Ghatkopar West, MumbaiAt Datastraw Technologies, we're building a Modern Outsourcing House, blending human expertise with technology and automation to support startups and growing businesses globally. We partner with brands across eCommerce, sustainability, and tech sectors, helping them scale...
-
Sales Team Lead
5 hours ago
Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time ₹ 1,92,000 - ₹ 2,32,000 per yearCompany OverviewDatastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialise in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven...
-
Customer Support Agent
12 hours ago
Ghatkopar West, Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time**Location**: Ghatkopar West, Mumbai **Schedule**: 6 days a week (Rotational) **Shift Timings**: Any 9-hour shift between 09:00 AM - 08:00 PM IST **About the Opportunity**: We are hiring enthusiastic individuals to join our **Customer Support Team**. This is an excellent opportunity for freshers and recent graduates who are looking to build a strong...
-
Talent Acquisition Associate
1 week ago
Ghatkopar West, Mumbai, Maharashtra, India Datastraw Technologies Pvt Ltd Full time**Location**: Ghatkopar West, Mumbai **Schedule**: 6 days a week (Monday to Saturday) **Shift Timings**: 10:00 AM - 7:00 PM IST **Salary**: ₹18,000 - ₹20,000 per month **About the Role**: We are looking for a **Talent Acquisition Associate** to join our growing HR team. If you enjoy interacting with people, staying organized, and helping companies find...
-
Sales Advisor
2 days ago
Mumbai, Maharashtra, India Datastraw Full time**Company**:Datastraw in collaboration with JM Financial **Job Role** - Making 100-150 outbound calls daily from leads provided - Good understanding of financial markets/ stock market - Comfortable working in rotational shifts, 6 days a week **Expectations** - Achieving daily sales targets - Good communication skills - Confident to speak to...
-
Telesales Executive
2 weeks ago
Mumbai, Maharashtra, India Datastraw Full time**Company**:Datastraw in collaboration with JM Financial **Job Role** - Making 100-150 outbound calls daily from leads provided - Good understanding of financial markets/ stock market - Comfortable working in rotational shifts, 6 days a week **Expectations** - Achieving daily sales targets - Good communication skills - Confident to speak to...
-
Junior Accountant job @ Ghatkopar, Mumbai
4 weeks ago
Mumbai, India Talent Corner Full timeJunior Accountant job @ Ghatkopar, Mumbai For a Reputed Polymer company in GHATKOPAR, MUMBAI (WEST) Interested Candidates with industrial field / trading experience and residing nearby Ghatkopar only please apply immediately. Keywords: Excel Tally ERP Accounting Gst Filing Computer Skills YEARS OF EXPERIENCE MIN 2-3 YEARS SALARY :2...
-
Mumbai, India ARSY ASSOCIATE ENTERPRISES Full timePosition Overview We are seeking a hard-working, detail-oriented, and responsible Accountant Assistant to join our accounts team for an office-based role in the construction industry. The role involves construction-related billing, Tally data entry, financial record maintenance, and report preparation. The ideal candidate should have a basic understanding of...
