Customer Support Specialist
21 hours ago
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Responsibilities - Respond to customer queries in a timely and accurate way, via phone, email or chat - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Inform customers about new features and functionalities - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback and share with our Product, Sales and Marketing teams - Assist in training junior Customer Support Representatives Requirements - Experience as a Customer Support Specialist or similar CS role - Familiarity with our industry is a plus - Experience using help desk software and remote support tools - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Multi-tasking abilities - Patience when handling tough cases - BSc in Information Technology or relevant diploma
-
Customer Support Specialist
13 hours ago
Chennai, India Wedtree Group Of Companies Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Customer Support Specialist
2 days ago
Chennai, Tamil Nadu, India AEROKNOTZ Full timeCompany DescriptionAEROKNOTZ is a certified drone training and services institution in India, founded by passionate Aeronautical Engineers dedicated to advancing drone technology. The organization provides innovative drone training programs, workshops, and services that prioritize practical, hands-on learning experiences. AEROKNOTZ supports industries such...
-
Customer Support Specialist
4 weeks ago
Chennai, India AEROKNOTZ Full timeJob Description Company Description AEROKNOTZ is a certified drone training and services institution in India, founded by passionate Aeronautical Engineers dedicated to advancing drone technology. The organization provides innovative drone training programs, workshops, and services that prioritize practical, hands-on learning experiences. AEROKNOTZ supports...
-
Customer Support Specialist
1 day ago
Chennai, India CareerXperts Consulting Full timeWe are looking for a Customer Support Specialist who takes ownership of customer issues and ensures timely, accurate, and empathetic resolution. This role requires strong communication skills, attention to detail, and the ability to work across teams to deliver a smooth customer experience. Key Responsibilities Act as the first point of contact for customer...
-
Customer Support Specialist
2 days ago
Chennai, Tamil Nadu, India Antano & Harini Full timeJob SummaryWe are looking for a proactive and result oriented Customer Support Specialist to join our growing team. The ideal candidate will have a passion for delivering exceptional Customer Experience. The candidates should be sensible to understand "said & unsaid challenges" of the Customers.If you thrive in fast-paced environments, are quick on your...
-
Customer Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India BritApp Systems Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole DescriptionThis is a full-time on-site role for aSoftware Product Demo and Customer Specialist Voice Processlocated in Chennai. The specialist will be responsible for making outbound calls to potential clients, delivering product demonstrations, providing information about our software solutions, and acquiring new clients. Day-to-day tasks include...
-
Customer Support Specialist
2 days ago
Chennai, Tamil Nadu, India Cavintek Full timeWe are looking for a proactive, empathetic, and customer-focused Support Specialist to support our growing customer base. The ideal candidate should have strong communication skills, excellent problem-solving ability, and a passion for improving customer experience. This role includes onsite support, strong communication skills and a pleasant demeanour,...
-
Customer Support Specialist
1 week ago
Chennai, Tamil Nadu, India 2CQR AUTOMATION PVT LTD Full timeHiring for Customer Support cum Dispatch ExecutiveJob Title: Customer Support cum Dispatch ExecutiveLocation: Valasaravakkam, ChennaiExperience: 1 YearShift Timing: 9:00 AM to 6:30 PMJob Type: Full-timeJob Title: Customer Support cum Dispatch ExecutiveLocation: Valasaravakkam, ChennaiExperience: 1 yearShift: 9:00 AM – 6:30 PMResponsibilities:Handle...
-
Specialist customer care support
4 days ago
Chennai, Tamil Nadu, India Barclays Full timeStep into the role of Specialist Customer Care Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.To...
-
Support Specialist
2 days ago
Chennai, Tamil Nadu, India Oryviay Full timeRole DescriptionThis is a full-time on-site role for a Support Specialist, located in Chennai. The Support Specialist will be responsible for providing technical and customer support, troubleshooting issues, and ensuring effective and professional communication with clients. Day-to-day tasks involve assisting customers with inquiries, resolving technical...