3 Days Left: Management Trainee Dispute

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Management Trainee Disputes Qualified candidate will be responsible for the accurate and timely application of customer payments and resolution of unapplied cash items according to established policies and procedures Research and bring to full resolution all print and digital subscribers credit card chargebacks disputes from various payment and circulation systems and products Responsibilities Processing of cash receipts and postings to customer accounts for payments made by credit card lockbox and direct deposits Knowledge of accounting principles and journals required Ability to read bank statements and knowledge in bank reconciliation preferred Experience in dealing with adjustments to customer accounts for credits debits and account write-offs Work with other departments as well as operations to troubleshoot and resolve customer payment discrepancies Balancing reports documents and on-line data systems to research problems Oversee deposit reconciliations to the general ledger lockbox and records and other month-end procedures Be a liaison between order-to-cash and procure to pay processes Address Resolve on account cash proactively Support AR for compliance and audit purposes Timely manage items in the American Express and Paymentech credit card chargeback work queues or reports Perform research to determine underlying reason s for chargebacks and assess steps required to resolve dispute Maintain appropriate documentation of chargeback items processed Contact subscribers customer service and or credit card processor as deemed appropriate to resolve the credit card disputes Provide support as requested to assist with completing the monthly chargeback reconciliation analysis Identify opportunities for improvement Maintain a thorough working knowledge of all aspects of billing and collection Work well with others and be a positive team player towards shared goals developing gaining and demonstrating respect for others within the team Qualifications we seek in you Minimum Qualifications Relevant years of experience in OTC Dispute resolution SAP Financials Billing and AR Experience Background in Accounts Receivable and billing system preferred Experience in operating in a global organization with process participants that may be located around the world Ability to manipulate and interpret data as well as communicating analytical results recommendations Ability to research independently customer disputes Ability to learn quickly and use a variety of systems Ability to adapt to constantly changing environments priorities Excellent communication organization and time management skills Proficiency in Microsoft Office products Excel is a must Media Company OTC experience a plus High Customer Service Mindset Bachelor s Degree preferred but relevant experience that will commensurate with the qualification can be considered Preferred Qualifications Skills Excellent verbal and written communication skills Quick learner and self-starter capable of working independently or collaboratively Detail oriented and the ability to maintain a high level of accuracy Demonstrated ability to analyse information think critically and solve problems Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training