Analyst - Disputes

1 week ago

Gurgaon, Haryana, India National Australia Bank (NAB) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

  • Owning complex customer requests and issue end to end.
  • Deliver first point resolution for the customer in line with the operating procedures.
  • Case Management of disputes from receipt, to raising a chargeback
  • Triage and interpretation of requests incoming customer requests to determine if enough information has been provided, or whether more info is required from the customer
  • Adherence to VISA scheme conditions

Preferred candidate profile

  • 3+ years of overall experience in Banking Operations in which 18 months of experience in managing Disputes preferably in Australian market.
  • 18+ months of experience in handling voice process in customer facing role.
  • 18+ months in the current role & previous years rating minimum 3 for internal candidates.
  • Candidate should be comfortable in 24.7 Environment
  • Should have Chargeback experience

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