Delivery Dispute Analyst

2 days ago

Gurgaon Haryana, India Mancraft Consulting Full time

About the Organization InfoSync Services is a trusted partner for multi-unit franchisees and franchisors particularly in the restaurant sector Its services spanning outsourced accounting payroll and financial reporting have consistently enabled businesses to reduce operational costs and streamline core processes As part of CogentHub InfoSync gains access to expanded capabilities designed to address evolving client needs on a global scale and commitment to innovation and technology solutions About the Role Protecting Client Restaurant s Bottom Line through monitoring and resolving disputes efficiently Preferable understanding of restaurant industry and its third party aggregator eg Swiggy Zomato etc Profile should understand how to dispute what is the dispute process for orders from platforms track submit and resolve disputes without the back-and-forth hassle Profile shall have understanding to recover lost revenue faster Proficient to understand various platforms monitoring and recovery Achieve KPIs that no dispute is left unresolved faster and timely dispute is raised within 5 WD recovery TAT and accuracy Provide clear accurate evidence for each dispute to increase the likelihood of a favourable resolution Financial reconciliation comparing actual payouts with estimated payouts as well as aligning sales data from your POS system with external platforms Highlighting any discrepancies in real-time Responsibilities Quick learner Client support Mailbox Management Resolve issues and follow up on open items Knowledge and Experience Proficiency in English language with excellent oral and written communication skills and Experience in Retail Restaurant industry including third party aggregators like Zomato Swiggy Education Qualification - Bachelor s degree or equivalent experience 6 years of rigorous hands-on experience preferably in a complex fast paced matrix and challenging work environment Excellent Excel skills and various restaurant digital platforms Reports To Controller FAO in US and Delivery Dispute Senior Analyst India Shift Availability Candidates should be available from 7 30 PM IST to 4 30 AM IST with flexibility to support outside of these hours as required

  • Delivery Dispute Analyst

    3 days ago

    Gurgaon, Haryana, India Jobaaj Com Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Seeking a detail-oriented professional with 6+ years' experience in restaurant/retail dispute management, platform reconciliation (Swiggy/Zomato), and client support. Must excel in Excel, dispute resolution, and work US night shifts. Required Candidate profileDispute analyst with 6+ yrs in restaurant/retail ops. Skilled in Excel, POS systems, dispute...

  • Sr. Delivery Dispute Analyst

    3 weeks ago

    Gurgaon, Haryana, India Mancraft Consulting Full time

    About the Role Protecting Client Restaurant s Bottom Line through monitoring and resolving disputes efficiently Must have understanding of restaurant industry and its third party aggregator eg Uber Eats DoorDash and Grubhub Profile should centralizes all dispute-related tasks into one streamlined dashboard Shall automates the dispute process for...

  • Senior Delivery Dispute Analyst

    1 day ago

    Gurgaon, Haryana, India Jobaaj Com Full time US$ 60,000 - US$ 1,20,000 per year

    Protecting Client Restaurant's Bottom Line through resolving disputes efficientlyAutomate dispute process for orders from platforms like Uber Eats, DoorDashReal-Time MonitoringRecover Lost RevenueFlag Suspicious CustomersFinancial reconciliation Required Candidate profileExcellent oral & written comm skillsExp. in Retail/Restaurant industryComprehensive...

  • 5a - Process Associate - Dispute Resolution Inbound

    1 week ago

    Gurugram, Haryana, India HyreFox Consultants Full time

    Description: Inbound process to handle around 100+ calls in a day. Education - Any Graduate Experience: Minimum 1 year’ experience (Experience in Voice Customer service is added advantage) Shifts: US Shift with 2 rotaional off Job Location: Gurugram Badshahpur (WFO) Job Description n this role, The Disputes Support Analyst will be responsible for...

  • Training Analyst

    4 days ago

    Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Training (Training Development ) Analyst In these roles you will be responsible for: Responsibilities:Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness ...

  • Inp - Deposit/loan Operations Analyst Ii

    3 weeks ago

    Gurgaon, Haryana, India FIS Full time

    Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired General Equivalency Diploma Travel Percentage 0 GENERAL DUTIES RESPONSIBILITIES Reviews analyzes and interprets correspondence related to account maintenance Ensures loan applications comply with governmental regulations and...

  • Outsourcing Delivery Analyst-3

    2 weeks ago

    Gurgaon, India S&P Global Full time

    The Outsourcing Delivery Analyst is responsible for to handling data maintenance, support, training, reporting, and business analysis activities for clients’ Structured Finance Obligations, including CLOs, CBOs, and Swaps. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. - Process trade...

  • InP - Deposit/Loan Operations Analyst II

    1 day ago

    Gurgaon, Haryana, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaTravel Percentage :0%GENERAL DUTIES & RESPONSIBILITIES Reviews, analyzes, and interprets correspondence related to account maintenance.Ensures loan applications comply with governmental regulations and requirements by...

  • (02/10/2025) Assistant Manager

    5 hours ago

    Gurgaon, Haryana, India GENPACT Full time

    Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...

  • Huge hiring For Analayst

    3 days ago

    Gurgaon, Haryana, India MRT Infotech Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Hiring for MNC'sRole - Analyst (International voice process Disputes & Banking operations)Analyst (Exp Range 3 to 6 Years)Location GurgaonKey SkilsDispute ManagementChargeback ProcessingCredit Card OperationsInternational Voice ProcessCustomer Service (Banking Domain)Payment Disputes (Banking/Financial Services)VISA/Mastercard Scheme RulesBanking...