(02/10/2025) Assistant Manager

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Management Trainee Assistant Manager - I2C Deduction In this role you have Order to Cash and Consumer Packaged Goods experience You are managing a team of analysts demonstrating ownership of responsibilities self-reliance resourcefulness and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions identifying opportunities for recovery of invalid deductions which will contribute to the organization s revenue growth You will be responsible for overseeing your team s daily activities and providing guidance to ensure efficient and accurate deduction resolution Additionally you will support the senior leadership team with client presentations and provide input on how to expand our scope Responsibilities Dispute and Deduction Resolution Research deductions or short pays including Shortages spoilage cash discounts unearned promotional discounts rebates product returns and other claims made by customers Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents debit memo raised by customer remittance in case not available delivery proofs in case of their own carrier and applying them against the payments received and promotion terms Effectively communicate and follow up with cross-functional team members including Sales Key Account Managers OS D Logistics Customer Service and Cash Applications Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions Retrieve documentation related to over-tolerance deductions from customer portals group email or internal teams attach supporting documents to disputes in SAP Dispute Management Apply correct reason codes and update dispute fields per standard desktop procedures Validate customer deductions non-Level 0 against supporting documentation to determine legitimacy Follow standard processes for issuing credits to resolve Level 0 deductions Should have knowledge in PowerBI to extract reports to collect invoice-level material-level and profit center data for deduction resolution Clear valid deductions through Vistex claim processing and link deductions to related credits or claims Route planned deductions with missing or incorrect trade promotion data to the Trade Promotion team Request approvals from customers for unplanned deductions and issue credit memos or GL write-offs upon approval Create chargebacks for invalid deductions after obtaining customer authorization and route to collections Accurately document all actions and updates within SAP Dispute Management including dispute status changes OSD Over Short Damaged Exception Handling Process OSD tickets and create corresponding debit credit memos as per procedure Approve or reject OSD requests and escalate exceptional scenarios e g recall acquisition divestiture Process deductions for complex or non-standard business situations Credit Rebill Reversal Processing Create manual credit and debit memos as required Execute reversals of cash applications and credit debit offsets per policy Perform invoice credit and rebill using SAP transaction VF11 Submit chargeback tickets for high-end customers and move planned OSD credits into agreements accordingly Reporting Auditing Compliance Generate and analyze deduction and dispute reports as required Conduct reserve and lag analysis prepare corresponding journal entries for reserve adjustments Perform regular audits including credit memo claim audit SOX compliance and team output quality checks Manage and respond to both internal and external audit requests provide validated audit support documentation Maintain and update customer database with relevant customer-specific data Productivity Prioritization Manage daily task prioritization and productivity tracking in accordance with the Policy and Procedures Manual Process and approve check requests as required Maintain high accuracy and compliance with desktop procedures in all activities Documentation Master Data Ensure bills of lading are scanned and indexed in SAP follow up on missing documents Maintain up-to-date customer master data and documentation related to deductions and disputes Minimum Qualifications B Tech or Graduate Post Graduate degree in Accounting Finance Economics or similar field Relevant years of experience in Order to Cash and AR domain Strong analytical skills and ability to work with complex data Excellent attention to detail and problem-solving abilities Required Skills Demonstrates ownership of responsibilities self-reliance resourcefulness a proactive approach is a mentor to team members and effectively manages a team Strong interpersonal skills with the ability to be both collaborative and inclusive within a team environment Proficient in Microsoft Office - Excel PowerPoint and Word Strong communication skills with ability to express ideas and recommendations clearly and succinctly Ability to multi-task and prioritize items with specific time constraints Ability to adapt to business changing needs Client focused mindset with proven ability to respond quickly to internal and external client requests Supply Chain In-depth knowledge of all non-trade deductions such as shortages damaged deliveries Invoice errors etc and Invoice to Cash processes - Collections Cash applications in CPG or food industry Desirable Skills Proficient in ERP systems SAP Hands on experience in Python Power BI Tableau and SQL will be an added advantage Excellent communication interpersonal skills Attitude and Aptitude Exhibits adaptability integrity respect and teamwork Proactive detail oriented approaches work with a commitment to quality and problem-solving skills Exhibits leadership traits Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training