Sr. Customer Service Executive

Job Description Sr. Playout Executive is responsible for the seamless execution of broadcast playout operations, ensuring high-quality transmission of live and recorded content. This role requires in depth knowledge on broadcast operations, which involves overseeing the playout systems, managing the Playout scheduling, automation management and troubleshooting capabilities of technical issues. The Senior Playout Operator will also report of any on air incidents and technical problems and contribute to the continuous improvement of playout procedures. Sr. Playout Operator will be responsible for live switching and testing of feeds. Key Responsibilities: 1. Playout Operations: - Operate and monitor playout systems to ensure accurate and timely transmission of contents On-Air. - Manage Live broadcast streams, including switching between multiple sources, inserting commercials, fillers, promos and handling live sports feeds. - Ensure all contents are correctly formatted, timed, and delivered according to broadcast standards and schedules. - System Monitoring and Maintenance: - Oversee the performance of playout equipment and systems, performing regular tech checks to ensure optimal operation. - Troubleshoot and resolve technical issues related to playout systems, including video and audio quality problems. - Coordinate with technical support and maintenance teams to address equipment malfunctions and upgrades. - Scheduling and Automation: - Monitor and adjust automated playout schedules as needed, ensuring adherence to programming guidelines and schedules. - Update and maintain playout schedules, including playlist creation and content integration, Log changes and On -Air time management. - Review and optimize automation processes to enhance efficiency and reliability. - Team Leadership and Training: - Mentor and provide guidance to other playout operators, sharing expertise and best practices. - Conduct training sessions and create documentation to support the development of team members. - Collaborate with other departments to ensure cohesive operation and communication. - Quality Assurance: - Perform quality checks on content before and during transmission to ensure compliance with broadcast standards. - Implement and enforce quality control procedures to maintain the integrity of the broadcast signal. - Emergency Response: - Act as the first point of contact for resolving playout-related emergencies and provide quick and effective solutions. - Develop and implement contingency plans for potential broadcast interruptions or failures. - Reporting and Documentation: - Maintain detailed logs of playout activities, including equipment performance and issue resolution. - Prepare reports on operational performance and incidents for management review. Qualifications: - Education: Bachelors degree in engineering, Broadcast Technology, Media Production, Graduation from a related field, or equivalent. - Experience: Minimum of 3 - 8 years of experience in broadcast playout operations, with a proven track record of managing complex playout systems and live sports broadcasts. - Technical Skills: Proficiency in playout automation systems, broadcast equipment, and software. Familiarity with video/audio codecs, signal flow, and broadcast standards. - Problem-Solving: Strong troubleshooting skills and the ability to handle technical issues under pressure. - Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members and other departments. Preferred Qualifications: - Advanced certifications in broadcast technology or related fields. - Experience with advanced playout systems and integrations. - Knowledge of emerging technologies and trends in broadcasting. Working Conditions: - The role may require working irregular hours, including nights, weekends, and holidays. - The position is typically office-based, with some on-site responsibilities for equipment maintenance and emergency response.